Globant Customer Support Officer Reviews

Likes

The office infrastructure is amazing. You don't have to complete 9 hours in office. Colleagues will always be ready to help whenever you need.

Dislikes

Workload is high. You have to mandatorily work on more than project at a time. The number of projects are limited. If you are on bench you might have to wait for long in order to get another project. During the bench period, you will have to complete numerous courses as suggested by the leads. If you are a slow learner, this place is not for you. You have to work at the star performer employee's pace even if you don't have the same experience as them. You might have to learn, perform and deliver with the same deadlines....Read More

Likes

Infra Projects Opportunities

Dislikes

Not applicable as of now

Likes

Globant Rocks

Dislikes

Salary hike for existing employees

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good work culture

Dislikes

Some projects have very hard work load

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Trainng,Security

Dislikes

nothing as such

Work Details

Well Balanced

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Great place to work

Dislikes

No career opportunities on different domains

Work Details

It was great time and I managed to do all tasks on time.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Less micromanagement Flexible working hours. Good salary initially

Dislikes

No clear vision. Less growth opportunities for senior Low hikes Promotion opportunities are low for seniors Overall icompany is not for 15+ guys.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Child care benifits Flexible work from home Salary structure:- Gratuity and medical insurance is not part of salary

Dislikes

Hike and pramotion:- hike is getting delayed from last 2 years. Also no proper communication about hike and pramotion. Pramotion criteria is transferent and not properly defined.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary structure & benefits, Work life balance, flexible hours, and culture is very good.

Dislikes

No learning, doing same task. They will only listen to clients and work as a contractor/vendor. No new project, no appreciation, no appraisal, no salary revision. They are struggling with internal politics so employees has to survive and will lose enthusiasm of doing work.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Everything is great, culture is great, we get latest tech stack to work, everyone is supportive, openness

Dislikes

Recently they are not doing what they are proud of, appraisals no idea, promotions no idea, everything driven by Latam

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Flexibility Good policies related to child care Decent work culture

Dislikes

Appraisal is a myth, cycle is jan to dec but Appraisal isn't given till November of next year that too if you are lucky Billing is key, projects will work you 12 hours a day and at time of appraisal manager will say you didn't contribute much to globant side internal activities even when he knows you were working 12 hours a day, itsjust a convenient excuse to give poor rating so be mindful of that....Read More

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Work life balance was good, have flexibility to work 2 days from office.

Dislikes

The gaming industry of globant is extremely volatile. Projects are not there for production and yet they hired a production guy. Extremely political environment with internal system being manipulated by entitled stakeholders.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

- Job Security, company doesn't fire people on bench even when they've been there for months - Financial perks, specially for parents - 3-week Paternity Leave - Flexible Office Days - No minimum hours required for in-office days

Dislikes

- Projects are meh at best, very few of them actually provide learning opportunities - Non-technical managers, some of the worst in the industry - Way too much micromanagement in projects - No promotion for long term employees - No hikes for some people in the last 2 years (2023, 2024). Company keeps making excuses of business beingdown while their quarterly results paint a completely different picture - Those who do get hikes, their hikes are delayed by minimum 5-6 month WITHOUT arrears - Company forces to get multiple certifications in various technologies completely out of pocket, no reimbursement whatsoever. Even when they do get the budget for certifications, it is only for a handful of people, most of us end up paying out of pocket. - Work life balance depends on the manager and project - Managers with a WE-HAVE-TO-DO-IT attitude. Since the managers are mostly non-technical they bring nothing to the table expect micro-management, they just force us to work overtime in the name of customer satisfaction - Company conducts survey to see how the employees are doing. If you give negative reviews, instead of reaching out to you to find out why they instead go to your managers, who in turn makes up some excuses, rendering the whole process useless - Company has also moved the snacks timing to 6PM in the evening in the name of cost cutting...Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance

Dislikes

Hire and fire policy No transparency client interview Throw in any project with any skill No promotions hike If project assigned after interview then only join.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.