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Freshworks

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Freshworks Reviews

Updated 21 Mar, 2025
Overall Rating
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3.5/5
based on 714 reviews

negative trend 5% below industry's average

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Rating distribution

Category Ratings

3.6

Salary

3.6

Work-life balance

3.4

Company culture

3.3

Skill development

3.2

Work satisfaction

3.0

Job security

3.0

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What employees say about Freshworks?

Insights from employee reviews on AmbitionBox

Workplace insights

Hybrid

Hybrid

65% employees reported

Monday to Friday

Monday to Friday

87% employees reported

Flexible timing

Flexible timing

79% employees reported

No travel

No travel

66% employees reported

Gender based rating

3.3
female

Rated by Women

207 reviews

3.5
male

Rated by Men

449 reviews

Freshworks is rated 3.5 out of 5 stars on AmbitionBox, based on 714 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more
Freshworks is rated 3.5 out of 5 stars on AmbitionBox, based on 714 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

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3.2
 • 190 Reviews
3.6
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3.8
 • 69 Reviews
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714 reviews found

Sort by: Popular

Latest Freshworks Employee Reviews

View all
Business Intelligence & Analytics
2.0

  •  posted on 21 Mar 2025

Dislikes:
Politics, siloed work, no collaboration, no accountability
  • Skill development - Bad
  • +4 more
Product Management - Technology
1.0

  •  posted on 13 Mar 2025

Dislikes:
Culture is the worst possible. Do not join unless you are asked to on a gunpoint!!
  • Salary - Bad
  • +6 more
Customer Success
5.0

  •  posted on 03 Mar 2025

Dislikes:
Uncertain jobs.
Business Intelligence & Analytics
3.0

  •  posted on 02 Mar 2025

Dislikes:
Lack of job Security
  • Skill development - Poor
  • +3 more
Software Development
5.0

  •  posted on 23 Feb 2025

Dislikes:
No dislike....
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People also ask about Freshworks

Is Freshworks a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.5 out of 5 from over 714 employee reviews, it's clear that most employees have an average experience working at Freshworks. Salary holds the highest rating at 3.6, while job security is rated the lowest amongst all factors at 3.0. Read reviews about salary and job security on AmbitionBox.
How does Freshworks’s employee rating compare to the industry average?
Freshworks's employee rating of 3.5 out of 5 is below the industry average of 3.7 out of 5 for companies within the Software Product sector. This rating suggests that Freshworks faces some challenges in employee satisfaction compared to its industry peers. It indicates that while Freshworks performs relatively well, there may be specific areas where improvements could be made to better align with or exceed the industry standard.
Does Freshworks pay their employees well?
According to AmbitionBox reviews, Freshworks employees rate their salary and benefits at 3.6 out of 5, based on 714 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Freshworks salaries here and to read reviews specifically about salary and benefits at Freshworks, click here .
How is the work culture at Freshworks?
Work culture at Freshworks is rated 3.4 out of 5 by 714 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Freshworks, click here .
How is the job security at Freshworks?
Based on 714 reviews on AmbitionBox, Freshworks employees rate job security at 3.0 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Freshworks. To read reviews about job security at Freshworks, click here .
Is work from home available at Freshworks?
According to AmbitionBox, 5% of Freshworks employees work from home permanently, 30% work from the office, and 65% follow a hybrid model, based on 143 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

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