FedEx Express Senior Customer Service Representative Reviews
based on 1 review
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 21 Apr, 2022
Overall Rating
5.0/5
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Category Ratings
5.0
Company culture
5.0
Salary
5.0
Work-life balance
5.0
Skill development
5.0
Promotions
5.0
Work satisfaction
3.0
Job security
FedEx Express is rated
5.0 out of 5 stars on
AmbitionBox, based on 1 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
FedEx Express is rated
5.0 out of 5 stars on
AmbitionBox, based on 1 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
1 review found
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Popular
Senior Customer Service Representative in
Bangalore / Bengaluru
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
3.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 21 Apr 2022
Likes
Employee friendly company
Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Sudden transition to delivery courier partner
Work Details
Very professional and helpful to learn new things
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
4.0
Skill development
4.0
Job security
3.0
Promotions
4.0
Work satisfaction
5.0
Company culture
3.0
Work-life balance
posted on 03 Jul 2024
Likes
Work cultural employee value
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Dislikes
Less salary and increment
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Noida
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 24 May 2024
Likes
For better opportunity need this job
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
No any dislike
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mumbai
Full Time
·
SCM & Logistics Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Salary
4.0
Skill development
4.0
Job security
3.0
Promotions
3.0
Work satisfaction
5.0
Company culture
3.0
Work-life balance
posted on 30 Apr 2024
Likes
Infrastructure and work culture
Skill development - Good
Job security - Good
Company culture - Excellent
Dislikes
Pay and Hierarchy
Salary - Poor
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Representative in
Mumbai
Full Time
·
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Salary
1.0
Skill development
5.0
Job security
1.0
Promotions
1.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 29 Feb 2024
Likes
Professionalism is good well mannered people with good class and culture salary on 25th on time always
Salary - Good
Job security - Excellent
Company culture - Good
Dislikes
No growth no hikes no increment nothing, even if u take initiative there is no growth ulll be stuck to just yearly increments which is peanuts or child’s pocket money worth lesser ig
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Work Details
Work days: Monday to Friday
Work related travel:This is a desk job.
Analyst in
Mumbai
Full Time
·
Recruitment & Talent Acquisition Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
4.0
Skill development
4.0
Job security
3.0
Promotions
4.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 18 Nov 2023
Likes
Work life balance
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good
Dislikes
Payscales, extremely strict compliance
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Other FedEx Express Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Operations Team Member in
Mumbai
Full Time
·
Import & Export Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Salary
3.0
Skill development
3.0
Job security
1.0
Promotions
3.0
Work satisfaction
5.0
Company culture
2.0
Work-life balance
posted on 09 Jan 2025
Likes
I like only salary is on time nothing else
Company culture - Excellent
Dislikes
Nothing to like except salary on time you will get only work but when you asked to promotion manager said why you need promotion what you did and all
Promotions - Bad
Work-life balance - Poor
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Architect in
Mumbai
Full Time
·
Software Development Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Salary
5.0
Skill development
2.0
Job security
2.0
Promotions
2.0
Work satisfaction
3.0
Company culture
5.0
Work-life balance
posted on 19 Dec 2024
Likes
salary, benefits, learning
Salary - Excellent
Skill development - Excellent
Work-life balance - Excellent
Dislikes
culture, continous restructuring, older technology, favouritism, existing people not allowing new-comers in projects, no knowledge sharing, people ask to read SharePoint instead of sharing knowledge, too many processes which needs to be learnt only on SharePoint documents
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Full Stack Developer in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 14 Sep 2024
Likes
Nothing
Dislikes
1. Grandfathers tech stack
2. Politics
3. Lengthy process
4. Slowest work and lot of approval process
5. Too many org changes
6. Toxic work culture
7. Micromanagement
8. Non technical managers proposing technical things
9. No empathy
10. 4 days WFO
11. No motivation
12. Poor bonus
13. Worst HR
14. No clarity on Fedex ACC
15. No documentation/KT
16. Late night meetings
17. No worklife balance
18. Lot of pay disparity
19. Cost cutting mindset
20. Job description and work doesn’t match
Etc...Read More
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Delivery Manager in
Hyderabad / Secunderabad
Full Time
·
Top Management Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 29 Aug 2024
Likes
Not much. Worked at ACC and GSTATS org. Fully political environment & disrespectful leadership. Use and throw type mentality people. I regret joining here. Specially India team culture and leadership is worst
Dislikes
Micromanagement, senseless process and policies, biased environment, mostlikely you get feeling that you are working for family business( conflict of interest is visible on floor almost 70% are relatives on floor) hr has no role than onboarding. They are puppets in management hands
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Team Lead Operations in
Navi Mumbai
Full Time
·
SCM & Logistics Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
5.0
Skill development
4.0
Job security
4.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 24 Jan 2024
Likes
Job security was good unfortunately fedex closed domestic service..in that point of view..
Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Need to change organization policy as depend upon nation wise.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Data Engineer in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 19 Jan 2025
Likes
Nothing
Dislikes
Many
Fedex is manager driven company
And manager is always biased so raised it with hr team multiple times but no use
So left it
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Accounts Receivable Representative in
Bangalore / Bengaluru
Full Time
·
Accounting & Taxation Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Salary
5.0
Skill development
4.0
Job security
3.0
Promotions
4.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 17 Jan 2025
Likes
Excellent environment to work & to gain skills.
Salary - Excellent
Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent
Dislikes
In FedEx in Bangalore managers tend to give promotions according to religion and caste.
Work Details
Work days: Monday to Friday
(Strict Timings)
Full Stack Developer in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 15 Jan 2025
Likes
Nothing
Dislikes
Management is not good
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Trace Agent in
Chennai
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
4.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 15 Jan 2025
Likes
Good working environment
Very supportive team
Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Pays must be far better
Operations Executive in
New Delhi
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Salary
2.0
Skill development
4.0
Job security
2.0
Promotions
2.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 14 Jan 2025
Likes
Company is Good and trusted
Job security - Good
Dislikes
Nothing Much for clerical employees and favouritism in everything.
People also ask about FedEx Express's Senior Customer Service Representatives
How is FedEx Express to work for?
FedEx Express is rated 5.0 out of 5, based on 1 reviews by employees on AmbitionBox.
FedEx Express is known for Company culture which is rated at the top and given a rating of 5.0. However, Job security is rated the lowest at 3.0 and can be improved. To know first hand how it is like to work at FedEx Express read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at FedEx Express?
According to AmbitionBox ratings, FedEx Express employees rate its salary and benefits as 5.0 out of 5. You can know more about FedEx Express Salaries at AmbitionBox
How is the work culture at FedEx Express?
Work culture is rated 5.0 at FedEx Express by 1 employees. While job security is rated 3.0 and work-life balance is rated 5.0 at FedEx Express. Read detailed reviews by employees of FedEx Express on AmbitionBox.