Epicenter Technologies Customer Service Executive Reviews
based on 108 reviews
Updated 2 Dec, 2024
Overall Rating
3.2/5
How AmbitionBox ratings work?
Category Ratings
3.1
Skill development
3.1
Company culture
3.0
Work-Life balance
2.9
Salary & Benefits
2.8
Work Satisfaction
2.8
Job Security
2.5
Promotions/Appraisal
Epicenter Technologies is rated
3.2 out of 5 stars on
AmbitionBox, based on 108 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Epicenter Technologies is rated
3.2 out of 5 stars on
AmbitionBox, based on 108 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Epicenter Technologies Customer Service Executive Reviews
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108 reviews found
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Popular
Customer Service Executive in
Mumbai
Retail & B2C Sales Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 22 Oct 2019
Likes
I like working with team member, HR and manager. They are very supportive.
Dislikes
Growth is slow , working pressure is very high,
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mira Bhayandar
Accounting & Taxation Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 02 Oct 2018
Likes
every thing was good.
Dislikes
every thing was good
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Executive
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 01 Nov 2019
Likes
Team leader Adrian in rksv he was the best team leader in rskv... salary credited on time. Work environment is ok.
Dislikes
HR are very strict in epicenter. Specially (pratik)
Work Details
Customer service executive
Work days: Monday to Saturday
(Strict Timings)
Customer Service Executive
Hardship Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 31 Jul 2019
Likes
Ok..it was quite good
Dislikes
Transport
Work Details
I was in collection process aliance data
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Mira Bhayandar
customer service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 24 Oct 2019
Likes
Nothing
Dislikes
In this company you can get growth only by being TL's pet or by playing politics they dont give chance to deserving ones.
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Executive in
Mira Bhayandar
Accounts Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 31 Oct 2018
Likes
The company is open to innovation and reasily adopts latest technology.i love the fact that i was a part of it and part of excellent team that was reliable and was so supportive to help us in our growth.I had the best manager and the best process for which i used to work though i am a former employee but j miss working in thia company.Hoping to join it in the future again....Read More
Dislikes
Compensation is decent but growth is slow.
Work Details
My work was not that challenging but i had to manage day to day yield operations.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Ece Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 26 Oct 2019
Likes
Training
Dislikes
Job security
Work Details
Job training
Work days: Rotational Shift
Work related travel: This job involves
Travel Within City.
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Epicenter Technologies.
Worst company so far lot of politics at TL and operations level..worst thing the crowd of that company is worst...ppl give promotion on basis of gender...gender biased it is..
Dislikes
Worst company
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Customer Service Executive in
Mira Bhayandar
Call Center Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 02 Nov 2020
Likes
Work relaxation
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within Country.
Customer Service Executive in
Mira Bhayandar
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 07 Aug 2019
Overall Rating
Customer Service Executive
Technology / IT Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 13 Mar 2019
Likes
Any one can work in epicenter just to gain expierence apart from that nothing much to take for long term as the firm is very bias and no growth no career just for expierence my expierence was terrible
Dislikes
Managers and HR are biased and there is no growth in epicenter technologies
Work Details
Work is ok not boring and not even much exciting
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Thane
Administration Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Jul 2022
Likes
Everything is good!!! Environment culture
Dislikes
There is nothing to dislike in this organisation.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mira Bhayandar
Marketing Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 24 Sep 2019
Likes
Good experience
Dislikes
Nothing
Customer Service Executive
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 21 Jan 2018
Likes
Salary appraisal enviornment trainers career growth
Dislikes
Partiality in growth
Work Details
Enjoyed my job no hectic cooperate teamleaders
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mumbai
Dealer Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 23 Mar 2018
Likes
It was good working in epi.I have learnt many things and gained knowledge in telecaller .
Dislikes
Growth is slow
Work Details
My work was as customer service executive.As I was handling inbound calls in LG process.I used to receive calls from dealer and register the calls.Little bit sometimes it was very hard because of so much calls.But it was good.
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Mumbai
Department Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 06 Aug 2019
Likes
Communation skill,staff,etc
Dislikes
Salary
Work Details
Good experience ,my commuication skill become perfect,
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mira Bhayandar
LG Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 31 Oct 2017
Likes
Activities..celebrate every festivals...only this i liked there..
Dislikes
Company is good..but salary is not good...its very low..as compare to other bpo...
Work Details
It was very good and was my 1st job ...my TL 's was very cooperative...👍
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Mira Bhayandar
Executive Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 18 Aug 2017
Likes
Teammates are nice.
Dislikes
No public holidays
Work Details
Nice place to work each and every head Team leader, Manager and Colleagues are awesome
People also ask about Epicenter Technologies's Customer Service Executives
Is Epicenter Technologies a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 108 employee reviews, it's clear that most customer service executives have an average experience working at Epicenter Technologies. Skill development holds the highest rating at 3.1, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about skill development and career growth on AmbitionBox.
Does Epicenter Technologies pay their Customer Service Executives well?
According to AmbitionBox reviews, Epicenter Technologies customer service executives rate their salary and benefits at 2.9 out of 5, based on 108 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Epicenter Technologies's customer service executives salaries here and to read reviews specifically about salary and benefits at Epicenter Technologies for customer service executives, click here.
How is the work culture at Epicenter Technologies for Customer Service Executives?
Work culture at Epicenter Technologies for customer service executives is rated 3.1 out of 5 by 108 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Epicenter Technologies for customer service executives, click here.
How is the job security at Epicenter Technologies for Customer Service Executives?
Based on 108 reviews on AmbitionBox, Epicenter Technologies's customer service executives rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Epicenter Technologies. To read reviews about job security at Epicenter Technologies for customer service executives, click here.
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