Encore Capital Group Customer Service Executive Reviews
based on 2 reviews
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 7 May, 2021
Overall Rating
4.9/5
How AmbitionBox ratings work?
Category Ratings
4.9
Company culture
4.9
Salary & Benefits
4.9
Skill development
4.9
Promotions/Appraisal
4.9
Job Security
4.9
Work-Life balance
4.9
Work Satisfaction
Encore Capital Group is rated
4.9 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Encore Capital Group is rated
4.9 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
2 reviews found
Sort by:
Popular
Customer Service Executive in
Gurgaon / Gurugram
Tourism Services Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 May 2021
Likes
..
Customer Service Executive in
Gurgaon / Gurugram
Customer service Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 15 Apr 2018
Likes
Teammates and culture is gud
Dislikes
Growth opportunities are less
Work Details
It was a boring job because of no such work as if
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Deputy Manager in
Gurgaon / Gurugram
Full Time
·
Business Process Quality Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 07 Jan 2025
Likes
Growth opportunity is given to those who work hard
Dislikes
Sometimes favouritism
Process Associate in
Gurgaon / Gurugram
Full Time
·
Accounting & Taxation Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Jan 2023
Likes
I don't know actually I am just writing to read the review
Dislikes
Nothing that I know
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Process Associate in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 05 Oct 2023
Likes
Everything
Dislikes
I was deployed under Teamslease payroll
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Process Associate in
Gurgaon / Gurugram
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Nov 2023
Likes
Good company, best environment
Dislikes
Salary.. issue with abit
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Team Lead in
Gurgaon / Gurugram
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 04 Sep 2018
Likes
Free food and transportation
Dislikes
There is no career growth, no trainings, All the good work transferred to vendors and employees used to work on legacy projects and old technologies.
Work Details
Working as a team lead,
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Process Associate in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 05 May 2018
Likes
Facilities, three times meal and both sides
Dislikes
Package is too low
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Support Executive in
Gurgaon / Gurugram
Contractual
·
Legal Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 17 Dec 2023
Likes
Work environment.
Dislikes
Transport facilities- Transport rules are not same for all.
Customer Care Executive in
Gurgoan
Administration Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 09 Jan 2022
Likes
Job security was thr, work culture was different from other organizations. Management was brilliant.
Dislikes
Encore capital group was very different from other companies. I have worked for many companies but Encore was employee friendly. The management was very nice. I can't say I dislike anything everything was upto the mark.
Work Details
It was brilliant,
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Senior Associate in
Gurgaon / Gurugram
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 26 Apr 2019
Likes
The best thing about encore is its employees who are working hard to earn their living because of excessive unemployment around the country. The best part is Encore don't value it.
Dislikes
Terribly worst management. HRs are least bothered about your issues. No Growth. Management create unnecessary pressure and work load. Very high target expectations. Managers manipulate associate to deliver more than their caliber and they don't even get paid well. Incentive slabs have been lowered down a lot and in return unnecessary workload has been imposed on employees.
Work Details
The job is really hectic. No standard protocols.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Gurgaon / Gurugram
Back End Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 25 Jun 2022
Likes
Environment work culture
Dislikes
Salary
Work Details
Was good
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Other Encore Capital Group Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Accounts Manager in
Gurgaon / Gurugram
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 28 Nov 2024
Likes
Overall great learning experience and training program is one of the best.
Dislikes
Deduction in incentives and less appraisal and management difficult to listen to the concern once you have given 5 years to the company and no extra income for overtime only incentives if you’re lucky .
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Resident Expert in
New Delhi
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Oct 2024
Likes
Equality no matter who is on lowest designation or higher rules are same without any biases and favouritism.
Dislikes
Internal joining processes are so tough si that a person can take 10-13 years to be promoted.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Accounts Manager in
New Delhi
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 Jan 2025
Likes
I like the work environment of Encore
Dislikes
No increment after working for a year
Data Analyst in
Gurgaon / Gurugram
Full Time
·
Data Science & Machine Learning Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 12 Jan 2025
Likes
Work life balance
Dislikes
Salary and hikes
Lead QA Engineer in
Gurgaon / Gurugram (working remotely)
Full Time
·
Quality Assurance and Testing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Jan 2025
Likes
All is well
Dislikes
Nothing ....
Resident Expert in
New Delhi
Full Time
·
Other Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 25 Dec 2024
Likes
I liked the company culture and employee relationship the way care their employees
Dislikes
dislike their no rehire policy
Debt Collection Executive in
New Delhi
Full Time
·
Finance & Accounting - Other Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 20 Dec 2024
Likes
You are pretty sure about your family security
Dislikes
The manager who have been for morw than 15 yrs take compa y for granted
Accounts Manager in
New Delhi
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Dec 2024
Likes
I like environment and the content of the training.
Dislikes
I don't dislike a thing
Associate Vice President Quality Assurance in
New Delhi
Full Time
·
Business Process Quality Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Nov 2024
Likes
Work life balance
Culture
Dislikes
Bureaucracy
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
International Travel.
People also ask about Encore Capital Group's Customer Service Executives
How is Encore Capital Group to work for?
Encore Capital Group is rated 4.9 out of 5, based on 2 reviews by employees on AmbitionBox.
Encore Capital Group is known for Company culture which is rated at the top and given a rating of 4.9. However, Job Security is rated the lowest at 4.9 and can be improved. To know first hand how it is like to work at Encore Capital Group read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Encore Capital Group?
According to AmbitionBox ratings, Encore Capital Group employees rate its salary and benefits as 4.9 out of 5. You can know more about Encore Capital Group Salaries at AmbitionBox
How is the work culture at Encore Capital Group?
Work culture is rated 4.9 at Encore Capital Group by 2 employees. While job security is rated 4.9 and work-life balance is rated 4.9 at Encore Capital Group. Read detailed reviews by employees of Encore Capital Group on AmbitionBox.