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Premium Employer

Croma

Compare

4.0

based on 2.4k Reviews

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Croma Customer Service Specialist Kolkata Reviews

Updated 19 Nov, 2024

Overall Rating

4.5/5

based on 14 reviews

Rating distribution

8 (57.1%)

5 (35.7%)

1 (7.1%)

0 (0%)

Category Ratings

4.8

Skill development

4.7

Company culture

4.6

Job security

4.5

Salary

4.3

Work-life balance

4.3

Work satisfaction

4.2

Promotions

What employees say about Croma?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

89% employees reported

Flexible timing

70% employees reported

No travel

50% employees reported

View more detailed insights

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14 reviews found

Sort by: Popular

Customer Service Specialist in Kolkata

Full Time

Customer Success, Service & Operations - Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 19 Nov 2024

Likes

Internal promotion good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Yearly appraisal value is low from market value

Customer Service Specialist in Kolkata

Full Time

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 19 Nov 2024

Likes

Promotions

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Yearly appraisal amount is very low from market value.

Customer Service Specialist in Kolkata

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Oct 2024

Likes

Very nice 👌

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No all good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Specialist in Kolkata

Full Time

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 12 Dec 2023

Likes

All ok

Skill development - Good

Dislikes

All are avarage

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Specialist in Kolkata

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Sep 2023

Likes

Its a tata company and every process is simply and equal for all

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislike

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Specialist in Kolkata

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Mar 2023

Likes

Croma culture is very good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Customer Service Specialist in Kolkata

Full Time

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 24 Aug 2023

Likes

Good working culture

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing at all

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about Croma.

Customer Service Specialist in Kolkata

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 03 Oct 2023

Likes

Tata company firm and job security

Skill development - Excellent
Job security - Excellent
Company culture - Excellent

Dislikes

Low salary and increment. Poor incentives scheme

Salary - Poor

Discover interview dos and don'ts from real experiences

Customer Service Specialist in Kolkata

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 28 Jun 2022

Likes

Culture is good and work friendly

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Growth process is too much complicated

Promotions - Poor

Work Details

In between good.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Specialist in Kolkata

Marketing & Sales Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Apr 2022

Likes

Job security and the name of 'TATA' brand I like the most about this company

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary is average but career growth is slow.

Work Details

Overall it's good.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Specialist in Kolkata

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 25 Aug 2021

Likes

The working culture is really great hr response is also quick

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing to say

Promotions - Poor

Work Details

Good I can maintain now my work life along with my personal life

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Specialist in Kolkata

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 03 Jul 2021

Likes

HR policies & environment is very good

Salary - Excellent
Skill development - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Carrier growth is very low & process is very tuff

Promotions - Bad

Work Details

Overall experience is quite good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Specialist in Kolkata

BD / Pre Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Jul 2021

Likes

Hr policy and respect for the community

Salary - Excellent
Skill development - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Specialist in Kolkata

Full Time

Retail Store Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Jan 2024

Likes

Very good

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Career Growth

an analyst

I have job which gives 6 CTC, YOE: 2 years I need good paying since other batchemates are grabbing packages such as 20+ LPA They have done MBA. I also plan to do the same but my current role is too good. No work pressure, helpful colleagues. From last organization which was super toxic this is a gem. Im not sure what to do Can you guys suggest me

Need help on career

Go for MBA

Stay at current role

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Croma Customer Service Specialist Reviews by Locations

Croma Kolkata Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Croma reviews submitted by Croma employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Croma is the right company for you. 89% of employees reported the working day...Read more