Concentrix Corporation Technical Advisor Pune Reviews

Likes

Awesome colleuges and team leaders.

Dislikes

Management

Likes

Nothing

Dislikes

I am writing this for a specific process I have worked in which is SMAC. It's a social media (chat process). Please if you are being hired for this, turn around and RUNNNNNN. This job is filled with cognitive load. You have to memorize it all and even after years of work you will not remember everything because they will keep addingnewer load. You will be working on 6 live chats and 5-6 follow chats. Do not expect the chat volume to decrease as it will keep adding one after another. So what you will be doing at work: 1. Working on 6 live chats and 5 followup chats. The time to reply will be 5 mins only. 2. While handling chats you will be working on creating dispatches, remote sessions, unit replacement, refund, point of need, fusion, chat with tech expert and asset team. You will be moving around 7 to 8 tools for information. I repeat all this while you are handling 6 live chats. 3. The breaks you will be getting in 9.5 hours shift is 15-30-15 minutes. Exceeding breaks will be another issue for you. 4. Do not expect a plunge in work load as existing employees are leaving the work and there are hardly 20-30 people left that too will be resigning shortly. 5. You will be asked to login 15 mins prior your shift and if you are traveling self to the office please never expect to return on time as you will be sitting for next 2-3 hours just to complete the work. 5. On the chat tool you will be chatting, writing notes, applying correct macro and the worst CPCL. The chats you will be handling will be from these platforms Apple, Google, Khorus, Support Assist and WhatsApp. 6. CPCL (Check Previous Case Logs) - This seems to easy. However, this will include reading the entire conversation, ready entire notes, checking the case and asset details in Salesforce. I repeat again all this while you will be taking 6 live chats (you may also be on remote session, tech expert chat or asset team chat and might also be working on dispatches of previous chats). 7. For support you will be having L2 on the floor but they are even working on multiple things. Do not expect any help regarding the work from TL or manager as they never ever have worked in the same process, so they really fo not know much. 8. Behaviour of the management is such that you will never feel to be an employee, managers walk around the floor as if they are the proprietor of the company. 9. You can count the tenured employees on fingers. 10. While working on this you will be even expected to check the email of TL and quality. 11. The cognitive load and complexity is such that you have to complete multiple things to achieve one simple task. 12. Quality team will be marking you on various aspects, please do not answer them regarding 6 live chats as they know it and there are hardly anyone who themselves have worked on the chat. So they will not understand anything. 13. You might be having a Fun Friday during training. However, going into production there will be no recreational activities for people working at SMAC. 14. If you ever think that you can have a small breather to have a word with your colleagues you are soooooo WRONG. The nature of work is such that you will not even get the time to turn your head around. 16. On the other hand there are different policies regarding work for different regions so this only add up to your cognitive load. For example - You updated the contacts, followed the procedure and booked a dispatch using a dedicated tool, at the end you will come to know that it was all wrong as this particular dispatch cannot be booked using this tool and you will be starting over again. 17....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Worst management to work with.

Dislikes

Work culture, Shift timings, overload working hours

Work Details

Worst at Aundh Location

Work timings: Flexible Timings

Likes

Management and work life balance

Dislikes

There is a lot of politics and favouritism and the management care the least about employee, career growth is only for bootliker people

Work Details

Worst due to management

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good work Environment And Culture Teammates Are very Supportive

Dislikes

Soft Skill Training

Work Details

I Started Quite Intresting Struggled a bit in the beginning

Work timings: Strict Timings

Likes

They have salary issue and no proper managament

Dislikes

Management is poor

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Worst company to learn and work with. Think twice before joining. Hire and fire type of internal Politics.

Dislikes

Plz ask what you like to work with Concentrix. Nothing as such I have liked there to many political tasks.

Work Details

Worst

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.