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Engaged Employer

Concentrix Corporation

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3.8

based on 26.6k Reviews

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Concentrix Corporation Escalation Engineer Gurgaon / Gurugram Reviews

Updated 27 Jan, 2025

Overall Rating

3.7/5

based on 15 reviews

Rating distribution

6 (40.0%)

7 (46.7%)

1 (6.7%)

0 (0%)

Category Ratings

4.4

Skill development

3.8

Job security

3.5

Work satisfaction

3.4

Salary

3.2

Work-life balance

3.1

Company culture

2.6

Promotions

What employees say about Concentrix Corporation?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

55% employees reported

Flexible timing

50% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

1 reviews

3.7

Rated by Men

14 reviews

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15 reviews found

Sort by: Popular

Escalation Engineer in Gurgaon / Gurugram

Full Time

Operations Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

1.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 27 Jan 2025

Likes

They have clear policy for each aspect such as incentive and work.

Skill development - Good
Work satisfaction - Good

Dislikes

Don't have good manager to manage team

Promotions - Bad

Escalation Engineer in Gurgaon / Gurugram

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Dec 2024

Likes

Almost nothing. It's toxic work culture.

Dislikes

Toxic work culture.

Salary - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Escalation Engineer in Gurgaon / Gurugram

Full Time

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 01 Oct 2024

Likes

Always take care if their employees in any situation

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Notice period is very long for 3months

Work Details

Work policy: Depending on the situation of the team performance

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Escalation Engineer in Gurgaon / Gurugram

Full Time

IT Support Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 08 Jul 2024

Likes

Everything is structured

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Politics as usual

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Escalation Engineer in Gurgaon / Gurugram

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 02 Sep 2023

Likes

Nothing to like in the company anymore except the opportunity to learn.

Skill development - Excellent

Dislikes

The new management has changed all the good aspects of the company into bad. They have one simple goal cut costs at every opportunity.

Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Escalation Engineer in Gurgaon / Gurugram

Full Time

O365 Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Dec 2019

Likes

They had great career path when I joined

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

Their transport system is worst.

Work Details

Work related travel: This is a desk job.

Escalation Engineer in Gurgaon / Gurugram

Information Technology Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 18 Apr 2021

Likes

The best part about the company was when lockdown was imposed and lot of people were losing their jobs during that time we on the other hand not just getting out salaries but the incentives as well as they were coming before so no cost saving was done by the company which Made us even more proud to work here.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Working hours are long 9.5 they could vut them short to 9 which is standard

Work Details

Its not completely balanced but leadership listens if business requirement is not a roadblock

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

Angad plan in which they give u 1 lakh rupees for one year extention on your service

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Escalation Engineer in Gurgaon / Gurugram

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 15 Mar 2020

Likes

Great place to Learn Microsoft Technologies if you are part of EPS/Intune/365

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Good

Dislikes

Shifts are long and mostly Night shifts. You loose work life balance.

Work Details

I work on escalated cases that are related to Microsoft Server issues for Enterprise customers of Microsoft. Example - DNS, DHCP, DFS, NFS, SMB, TCP/IP, VPN/AOVPN, Direct Access, WorkFolders, BranchCache servers, Group Policies, Active Directory etc.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Escalation Engineer in Gurgaon / Gurugram

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 10 Mar 2022

Likes

The work culture is fantastic however Work Life Balance may not be and the reason for that is when you are in a learning phase you need to compromise something. Convergys merged in Concentrix so that is where my experience is from and frankly this job changes lives.

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good

Dislikes

There is no travel for obvious reasons.

Work Details

In the perspective of career, I was lucky... Very Lucky

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Escalation Engineer in Gurgaon / Gurugram

EPS Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 23 Aug 2019

Likes

Almost all managers at EPS say -"If learning is your hobby, this is the place" I don't know Convergys as overall (it's Concentrix now). But if someone is hired for EPS at Cvg, you have the opportunity to double your knowledge and package after two years.

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent

Dislikes

Irregular Changes

Work Details

Work days: Rotational Shift (Flexible Timings)

Escalation Engineer in Gurgaon / Gurugram

IT Network Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 08 Mar 2019

Likes

You will learn a lot of technical work here if you are eager to learn.

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Work-life balance - Good

Dislikes

The work culture and incentives plan really sucks.

Work Details

Work days: Rotational Shift (Flexible Timings)

Escalation Engineer in Gurgaon / Gurugram

IT Network Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 08 Jun 2018

Likes

Good work place to kick start professional career for aimless, clueless freshers.

Skill development - Good
Work satisfaction - Good

Dislikes

Just another BPO with same work culture... Nothing new innovative work culture..

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Escalation Engineer in Gurgaon / Gurugram

Technical Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 19 Feb 2019

Likes

Wonderful experience. Best place to learn, grow and achieve.

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Night shift.

Work Details

Work days: Monday to Friday (Strict Timings)

Escalation Engineer in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Apr 2019

Likes

Crowd

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Politics

Escalation Engineer in Gurgaon / Gurugram

Microsoft Windows Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Aug 2018

Likes

They put employee's first and Customer second. they will do everything to make you feel comfortable

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

There Salary structure. their Fixed part is less and Variable part is more.

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

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AmbitionBox has 15 Concentrix Corporation reviews submitted by Concentrix Corporation employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Concentrix Corporation is the right company for you. ...Read more