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CoinDCX
Comparebased on 111 Reviews
Filter reviews by CoinDCX Senior Customer Support Executive Reviews
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Category Ratings
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Work-life balance
Skill development
Company culture
Promotions
Work satisfaction
Job security
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2 reviews found
Senior Customer Support Executive in Mumbai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It was a good place to work until 2021. The CEO and HR policies are the only good thing.
Dislikes
The Senior Management and Mid Management is pathetic, the ones below the CEO till the manager level are all eating the company, no job security, pathetic Managers, no guidance on work, you can be asked to leave any time, always be prepared, no matter how old are you in the system or how much hard work you do, if you are not managers favorites you could be asked to leave some day.
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work policy: 2 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Hello! Thanks for taking out the time to share your review about CoinDCX and we appreciate your views about our company policies and compensation. We hear you regarding your experience and we would appreciate if given an opportunity to discuss this further. You can reach out to us on hr@coindcx.com
Senior Customer Support Executive in Mumbai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Overall there’s nothing much I would like to highlight.
Dislikes
Overall there’s nothing much I would like to highlight.
- Job security - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for your feedback would love to hear a little more about your experience.
Similar Designation Reviews
Senior Associate in Mumbai
Full Time
Trading, Asset & Wealth Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The culture is employee friendly. You get to learn a lot. The work life balance here is superb.
- Skill development - Good
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is a huge salary gap in the hierarchy. Favouritism and biased behaviour is there in the organisation.
- Job security - Bad
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Analyst in Bangalore / Bengaluru
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good peers, lot to learn
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Work can be more challenging
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
We appreciate you writing a review for us.
Customer Care Executive in Mumbai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to like anymore.
Dislikes
It used to be the BEST in everything. Now they only promote who is close to their leaders, who licks their toes. Performance does not matter. Even when they are laying off employees every other month, the non performers with bad habits are able keep their job. The leadership is absolutely pathetic. They don't know how to lead yet they're getting lakhs to rupees deposited to their bank account. Ideally in the tough times, a company would keep best performers with best attitude. It's the opposite here. And those who perform, gets slammed by their leadership...Read More
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Hello! We appreciate your effort to rate us and provide a constructive feedback. We hear your concerns and would be happy to be given an opportunity to discuss them further. Please feel free to reach out to our HR team or write to us on: hr@coindcx.com
Customer Success Manager in Mumbai Suburban
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
Work satisfaction
Company culture
Work-life balance
Likes
My experience working with Coin DCX was not very pleasant, the company policy are employee centric, like the have unlimited sick leave and other benefits are very good But it depends on your immediate boss who was an ******* didn't get any support from HR or any other team so in nutshell no matter how much they display they are employee centric but at the end of fbe day it's like any other corporate sh**t Even though it's a Fintech company the systems they use are outdated and coz of which end Users ( Customer) suffers and eventually employees also No job stability coz it's still a start up and crypto has no future in India So bottom-line, only opt for this company if you HV no other option...Read More
- Salary - Good
- Work-life balance - Good
Dislikes
Mentioned in the above box
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Hello! Thanks for taking out the time to share your review about CoinDCX and we appreciate your views about our company policies. We hear you about your experience and would really appreciate if you can reach out to us on hr@coindcx.com
Analyst in Mumbai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working culture and people are amazing here
- Skill development - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
There's no proper training. You learn while working. Also there are no standard procedures.
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
We apologize for any issues you've encountered. We value your feedback and would like to resolve the situation. Please reach out to the HR team.
Customer Care Executive in Mumbai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
The bedt company i have ever worked
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is nothing specific
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
Delighted to hear your positive thoughts on our company—thank you!
Customer Care Executive in Mumbai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing it was pathetic k can say
Dislikes
Everytime everything worst to work
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Employer’s Response
We apologize for any issues you've encountered. We value your feedback and would like to resolve the situation. Please reach out to the HR team.
Operations Manager in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
Company Culture
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Not Applicable
Work Details
Work policy: 3 days/week from office
Work timings: Flexible Timings
Employer’s Response
Thank you!
Analyst in Mumbai
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
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Company culture
Work-life balance
Likes
Liked to work with my team they all are helpful, open minded. And like the hyabrid work system.
Dislikes
It's a startup organisation. Job security was total 0 (zero). Recently coindcx started laying off employee 100+, And i am also one of them. But organisation was denied this because of company market reputation. They give new name for this (Restructuring) bussiness unit.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work policy: Mostly work from home only if any team related activities if manager wants to do then we visit at office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Hello! We appreciate your effort to rate us and provide a constructive feedback. We hear your concerns and would be happy to be given an opportunity to discuss them further. Please feel free to reach out to our HR team or write to us on: hr@coindcx.com
Customer Care Executive (working remotely)
Freelancer
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very poor culture. No customer oriented approach. Always lax in attitude and never paying attention to any complaints. Very much useless company to invest your money.
Dislikes
No customer oriented approach Useless No response to customers
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Other CoinDCX Reviews
Senior Software Engineer and Lead in Bangalore / Bengaluru
Full Time
Engineering Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great for Short-Term Growth – Gain expertise in crypto, blockchain, web3 and trading systems while enhancing your resume and expertise. Best for EarlyCareer Professionals – Ideal for those with under 5 years of experience or no BigTech MNC background. Competitive Salary – Offers compensation compared to industry standards.
Dislikes
Toxic Work Culture – Working during sick leaves, weekends and vacations is the norm, with no respect. Company believes that paying a salary means owning employees time around the clock as a slave. Overemphasis on Optics – Great Place to Work certificates and reviews are manipulated and do not reflect reality. Terrible Team Outings –No team outings and somehow it happens then they are so poorly planned with inadequate facilities, including long restroom queues etc. Basic Infrastructure Issues – No proper parking, leading to conflicts with tech park security. Unfair Product Testing – Employees are expected to test products with their own money while the company spends millions on marketing. Lack of Transparency – Human Resources dept often misleads employees with ambiguous policies, serving more as a mouthpiece for upper management rather than a true advocate for the workforce, leading to erosion of trust. Poor Communication Culture – The workplace suffers from a lack of responsiveness, with employees frequently ignoring Slack DMs, making collaboration inefficient....Read More
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Senior Marketing Manager in Mumbai
Full Time
Digital Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great work culture
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None that I can think of.
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for your review.
Key Account Manager in Mumbai
Full Time
Strategic Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Outstanding culture, Outstanding management
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City, Travel Within Country.
Employer’s Response
Thank you for your review.
Accountant in Mumbai
Full Time
Accounting & Taxation Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Great place to work nothing is going concern
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for your review.
Senior Quality Engineer in Bangalore / Bengaluru
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture Skill development programs Leadership team is very helpful
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nit getting fair promotions for the work . Salary hike only upto 20%
- Promotions - Poor
Software Engineer in Bangalore / Bengaluru
Full Time
Data Science & Machine Learning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good pay
- Salary - Good
Dislikes
No work life balance, no room for creative work, extreme politics and favouritism, no job security, micro-management
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Hello! We appreciate your effort to rate us and provide a constructive feedback. We hear your concerns and would be happy to be given an opportunity to discuss them further. Please feel free to reach out to our HR team or write to us on: hr@coindcx.com
Service Team Lead in Mumbai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
How they play with people and silently fired them by putting on PIP
Dislikes
bias culture of management Promote people with toxic nature and fire people with good intention
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: Three days a week
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
Employer’s Response
Hello! We appreciate your effort to rate us and provide a constructive feedback. We hear your concerns and would be happy to be given an opportunity to discuss them further. Please feel free to reach out to our HR team or write to us on: hr@coindcx.com
Intern in Mumbai
Full Time
Data Science & Machine Learning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good Work-life Balance
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Low Salary
Work Details
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for your review
Senior AML Analyst in Mumbai
Full Time
Security / Fraud Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good exposure
- Skill development - Good
- Job security - Good
- Work-life balance - Good
Dislikes
Less salary hike
Employer’s Response
Thank you for your review
Software Developer in Bangalore / Bengaluru
Full Time
Engineering Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Benefits Perks Culture People Work Passion to build
- Salary - Excellent
- Skill development - Good
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
None as of now
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for your review
- HQ - Mumbai,Maharashtra, India
- Emerging Technologies
- 501-1k Employees (India)
- Internet
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AmbitionBox has 2 CoinDCX reviews submitted by CoinDCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if CoinDCX is the right company for you.- Home >
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