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Filter reviews by Citicorp Customer Service Associate Reviews
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What employees say about Citicorp?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Saturday
50% employees reported
Flexible timing
25% employees reported
No travel
100% employees reported
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4 reviews found
Customer Service Associate in Gurgaon / Gurugram
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Associate in New Delhi
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Best Company to work, Everything is perfect.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is nothing for disliking.
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
What people are saying about Citicorp
Customer Service Associate in Chennai
Contractual
Credit Cards Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
in Citi Bank, they will let you free but when comes to work you have to be serious on all calls, apart from it everything's good.
- Skill development - Good
- Promotions - Good
- Company culture - Good
Dislikes
sales pressure is high, each hour they'll ask you leads.
- Work-life balance - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate in Bgc taguig
Retail Banking Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The career advancement
- Salary - Excellent
- Skill development - Good
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
The equipments and tools often malfunction
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Similar Designation Reviews
Analyst in Mumbai
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
- Salary - Poor
- Skill development - Bad
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Pune
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Mumbai
Full Time
Lending Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
Dislikes
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Deputy Manager in Mumbai
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Job security - Good
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Service Executive in Bangalore / Bengaluru
Full Time
Payroll & Transactions Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Night shift allowances
- Job security - Good
- Work-life balance - Good
Dislikes
New managers
- Promotions - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Technical Support Engineer in Gurgaon / Gurugram
Full Time
IT Infrastructure Services Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Overall Rating
Deputy Manager in Chennai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work satisfaction
- Salary - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
Dislikes
Less skill development
- Job security - Poor
Analyst in New Delhi
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Poor
Overall Rating
Team Lead in Gurgaon / Gurugram
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Overall Rating
Analyst in New Delhi
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Salary - Good
- Company culture - Good
Overall Rating
Other Citicorp Reviews
Technology Specialist in Pune
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Present situation at Citi due to restructuring is completely different from my experience. Based on personal experience: Global firmwide attempts by HR teams to retain talent by showcasing available Job options within Citi and promoting Internal Mobility. Encouragement by Many higher management individuals across the globe to explore the Career Options within Citi and for the benefits. Citi had offered a very good pay scale that I respect and would always cherish. Several Training Program offerings to upscale the employees was a consistent initiative within Citi which was definitely a very good sign....Read More
- Salary - Good
- Skill development - Good
Dislikes
Based on the experience that I wish no one should experience in his/her career. 》》When a business unit is spanned geographically, every zonal team should respect Time zones of each other. 🚩Unfortunately, my London-based "Indian Manager" had completely disregarded and disrespected it. ------------------------------------------------------------------------------------------------------- 》》Hiring a person for certain skill-sets and later setting unrealistic expectations by pressurizing ( Full time production support in all Time Zones ) which leads to deviation in career path, is an absolutely wrong practice, which had been cultivated by my London-based "Indian Manager". ------------------------------------------------------------------------------------------------------- 🚩Forcing an employee to resign by threat of enforcing PERFORMANCE IMPROVEMENT PROGRAM is an another ugly tactic I had faced with my London-based "Indian Manager". ------------------------------------------------------------------------------------------------------- 🚩Complete ignorance to my positive initiatives and efforts and focusing on evaluating negatively, finger-pointing mistakes. ------------------------------------------------------------------------------------------------------- 🚩Sabotaging an employee's work and reputation is an another ugly practice followed within my team, that I had witnessed and experienced. ------------------------------------------------------------------------------------------------------- 🚩London-based "Indian Manager" had not bothered to stop it and had rather overlooked it with silent support. ------------------------------------------------------------------------------------------------------- 》》When an employee wish to raise a concern genuinely, it needs to be addressed. 》》Employee EXIT Survey Feedback shouldn't be blocked to prevent employee from providing feedback. 🚩Unfortunately in my case, it had been blocked to prevent me from raising the serious concerns. 🚩Despite highlighting it to HR partner, the matter had been lingering throughout my notice period of three months till my last day. ------------------------------------------------------------------------------------------------------- 》》ASK to submit Self-Appraisal Form, after my resignation. 🚩 When I questioned such purposeless ask, I was asked to submit the self appraisal WITHOUT ANY COMMENTS and as a COMPLETELY BLANK form. 🚩 There was no satisfactory justification for this. The only explanation that had been provided was "Mandatory To complete appraisal formality". 🚩 When you force an employee to "Self-Resign", then such asks of "Self Appraisal" raise questions on the motive behind it. 🚩 The only purpose which I could conclude from it was to spoil my Ratings and my Reputation forever. Only evil intentions could be predicted from non justifiable asks and acts. -------------------------------------------------------------------------------------------------------- 》》 I had to exclusively send an email to HR Partner to understand the necessity of "Self Appraisal after resignation", to which she responded that it was not mandatory at all. -------------------------------------------------------------------------------------------------------- Questionable Asks, Questionable Acts, Questionable Intentions, and Questionable Practices -------------------------------------------------------------------------------------------------------- To my unpleasant surprise, such an highly objectionable individual, my female manager at London, is still employed and retained by Citi. Unaware of the fact that she is just aiming at SEVERANCE ALLOWANCE at the cost of her fallen credibility....Read More
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work policy: Alternate 3 Days and 2 Days Week from Office
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Officer in Pune
Full Time
Treasury & Forex Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Best part is Public Holidays, will get 20+ banking holidays. Overall culture is good
Dislikes
Appraisals are par below compared to peers. Less/No promotions. Work life balance impacts due to weekend support. Job security is concern if AVP and above.
- Job security - Poor
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Operational Risk Analyst in Chennai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
A good company with the best compensation and timely promotions encouraging the employees to work with their satisfaction and company culture with good work life balance as well as giving importance to skill development
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Free food and gym facility can be provided
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Vice President Global Sourcing in Bangalore / Bengaluru
Full Time
Procurement & Purchase Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Challenging work, large organization, good pay and benefits
- Salary - Excellent
- Work satisfaction - Good
Dislikes
No growth, poor work life balance and indecisive leadership, non existent HR to address any Employee concerns
- Skill development - Poor
- Promotions - Poor
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Officer in Pune
Full Time
Lending Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You will find other projects easily when you have billing issues
- Job security - Good
Dislikes
No additional benefits like promotions, salary hikes and especially bonuses are very less.
- Promotions - Poor
- Company culture - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Vice President in Singapore
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There are genuinely good and talented people. There are good opportunities to learn and add skills.
- Skill development - Good
Dislikes
However, most of the time the ones that get promoted are the ones who the bosses prefer, irrespective of the body of work most of the time managers do not value ur commitment to learning and your skillsets.
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Software Engineer in Pune
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Pay is good, company policies are great,
- Salary - Good
- Job security - Good
- Company culture - Good
Dislikes
Lot of favouritism at senior leadership, less visibility for offshore folks as most of the top leadership is in USA
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Vice President in Chennai
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Compensation is much better than the market standard Prior to reorganization(mid-2024), the work environment was fine, offering good work-life balance Employees were treated accordingly to their roles and experience
- Salary - Good
Dislikes
After reorganization, only onsite position/team members are considered for lead, manager, principal engineer, with onsite role preserved due to senior management being based there most of the work is done by offshore, but it is projected only onsite employees contributed because to safeguard their role and senior management wants tobe in saved position Offshore employees are treated like subordinates to onsite employees, even at the VP level Employees with 18+ years exp are treated and compared with juniors who is having less than 4 years exp Employees are under immense pressure, indirectly being forced to resign Suggestion to Management conduct a voting/poll among existing employees to determine who is willing to opt for voluntary retirement or leave with severance pay instead of using phycological pressure to force self-resignation...Read More
- Skill development - Poor
- Job security - Bad
- Promotions - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Manager in Chennai
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job Security and Work life balance...
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Suddenly Sold to Axis bank ltd.......better they should have asked employees to get jib outside and sell portfoilios alone to Axis.......Present status of Citi Employees at Axis bank is very pathetic.....
Work Details
Work policy: As per employees wish we can work from home or work from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Assistant Vice President in Pune
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Citi has multiple initiatives to help employee skill themselves, also it provides good compensation to right candidate who is at right place at right time.
- Salary - Good
- Skill development - Good
- Job security - Good
Dislikes
It's advantage of having options for employees to skill themselves remains a distant fruit to most of starting or mid level workforce as most of those spend maximum of their time and overtime working/supporting daily application. Have got the same feedback from most of people. So after spending some 3-5 years with organization thereis high probability that you would feel lagging behind your other friends working in similar organization and would feel difficult to switch....Read More
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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Citicorp Reviews by Designations
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AmbitionBox has 4 Citicorp reviews submitted by Citicorp employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Citicorp is the right company for you. 50% of employees reported the wor...king days at Citicorp as Monday to Saturday. 75% employees reported the work timings at Citicorp as Strict timing. Read more- Home >
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