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BT Group

Compare

based on 1.8k Reviews

Filter reviews by

BT Group Process Expert Reviews

based on 4 reviews

Updated 15 Oct, 2022

Overall Rating

4.2/5

How AmbitionBox ratings work?

Category Ratings

5.0

Job security

4.2

Promotions

4.0

Company culture

4.0

Work-life balance

3.8

Skill development

3.8

Work satisfaction

3.2

Salary

4 reviews found

Sort by: Popular

Process Expert in Kolkata

CDS Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 30 Jun 2021

Likes

CDS- No night shift, Mon-Fri working days, single shift, no micro management, leaves available in need, pick & drop facility.

Job security - Excellent
Promotions - Good

Dislikes

CDS- Confusing and illogical decisions taken by Leads create problems. Doesn't give good hikes/bonus. No transparent promotion process. Not open to feedback. Made up surveys are conducted.

Salary - Poor
Work satisfaction - Poor

Work Details

Better than my previous company but lacks standard operating system.

Work timings: Strict Timings

Work related travel: This is a desk job.

Process Expert in Kolkata

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 15 Oct 2022

Likes

Both pick and drop when WFH, Subsidized meals, Good perks and benefits, Good work life balance

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing much but as usual in every industry.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

What people are saying about BT Group

View All

illegalargumentor

Recently received an offer from Telstra, I’m joining as a Network Software Engineering Specialist, How is career growth in Telstra. I’m a backend Java Spring boot developer.

Got a question about BT Group?

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Process Expert in Gurgaon / Gurugram

CDM Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Mar 2021

Likes

Work culture, Management and work life balance

Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary hike

Salary - Poor

Work Details

Good

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Process Expert in Gurgaon / Gurugram

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 10 Oct 2018

Likes

na

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

na

Work Details

na

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

na

Similar Designation Reviews

Analyst in New Delhi

Full Time

·

Finance Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

1.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 01 Oct 2024

Likes

Work- life balance, friendly employees, colleagues, frequent town hall, team get-togethers, pick and drop cab facility

Job security - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

No growth and challenges, learning zero, boring

Skill development - Bad
Promotions - Bad
Work satisfaction - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in New Delhi

Full Time

·

Voice \/ Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 21 Jan 2025

Likes

Good people.

Skill development - Excellent
Job security - Excellent
Company culture - Excellent

Dislikes

The toxic work environment

Salary - Bad
Promotions - Bad
Work-life balance - Bad

Process Associate in Kolkata

Full Time

·

Service Delivery Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Jan 2025

Likes

Very toxic culture

Dislikes

Toxic culture

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Quality Analyst in New Delhi

Full Time

·

Business Process Quality Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Nov 2024

Likes

Great work culture and work life balance

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Less salary hikes

Salary - Bad

Customer Care Executive in New Delhi

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Nov 2024

Likes

Nothing

Dislikes

Zero job security they can kick you out anytime

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Kolkata

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 08 Nov 2024

Likes

Work culture Both ways pick-up and drop Environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Operations Manager in Gurgaon / Gurugram

Full Time

·

SCM & Logistics Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 07 Nov 2024

Likes

Learning and trainings.

Skill development - Good
Company culture - Good

Dislikes

Increment and underlying appraisal policies are pathetic and worst

Salary - Bad
Job security - Poor
Promotions - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Associate in Kolkata

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Oct 2024

Likes

All good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing all good

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Analyst in Gurgaon / Gurugram

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Sep 2024

Likes

Great place ever been to work with.

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Appraisals are less

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Analyst in Gurgaon / Gurugram

Full Time

·

Business Intelligence & Analytics Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 15 Aug 2024

Likes

Okays Okays Okays Okays Okays

Salary - Good
Job security - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Okays Okays Okays Okays Okays

Work satisfaction - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Other BT Group Reviews

Software Engineering Professional in Bangalore / Bengaluru

Full Time

·

Software Development Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 11 Jan 2025

Likes

For a junior it's a very good learning opportunity and for very senior it's settling company, middle level roles its completely on team and managerial hierarchy. Learning is too good Leaves is good Affordable transport

Salary - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

1.Work life balance sometimes gets messed up as u have to work both in UK and india hours 2. Cafeteria in BT india is very bad 3. Few teams have visible politics, as there is less number of job level, and more people within role, competition and ego clashes are a lot . Example 10 years exp and 3 exp will be in same role and designation

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Associate Advisor in Kolkata

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 17 Dec 2024

Likes

Transport facilities Meals on discounted rates IJPs Work from home policies

Job security - Good

Dislikes

They hire freshers, offer them a good role and then change the role on joining day to a customer service role which has literally 0 work life balance, poor learning curve, pathetic leave policies.

Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work related travel: This job involves Travel Within City.

Software Engineering Manager in Bangalore / Bengaluru

Full Time

·

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 10 Dec 2024

Likes

Somewhat, we have work life balance.

Dislikes

Complex structure of the Org. Way too much of Org structure changes within short period of time. Employees are facing difficulty with following company goals as it's always changing with the change of the leadership. Unnecessary timeline pressure.

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Finance Business Partner in Gurgaon / Gurugram

Full Time

·

Accounting & Taxation Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 04 Dec 2024

Likes

Good company, if you want to work in MNC culture , no one will bother you. But you will not get promotion or growth here. People are sitting at the same position for more than 10 years now.

Salary - Excellent
Work-life balance - Excellent

Dislikes

No growth

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Financial Analyst in Gurgaon / Gurugram

Full Time

·

Finance Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 26 Nov 2024

Likes

-Company culture and values -Senior leadership -Ample of learning opportunities

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

-Processes are complex, it's not easy to get things done -Frequent reorgs -Many non productive activities part of BAU

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Engineering Manager in Bangalore / Bengaluru

Full Time

·

Software Development Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Nov 2024

Likes

Poor work life balance. Too many unnecessary meetings. They have hired contractors and made them bosses causing poor work life balance.

Dislikes

Poor work life meetings. Too many unnecessary meetings.

Salary - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

SME in Kolkata

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 25 Oct 2024

Likes

Job security Both ways cab

Salary - Good
Job security - Excellent

Dislikes

The top management is hired from Wipro BPO even being captive senior management runs the company like a third party and micro management at its peak. Discussed promotion and IDP gets canceled Any Ops run the show with Inclusive decision making moved to different campaign Micromanage people you will be rewarded with promotion

Skill development - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Automation Specialist in Kolkata

Full Time

·

Software Development Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 23 Oct 2024

Likes

Work life balance is good Usually no issues with leaves

Job security - Good
Work-life balance - Good

Dislikes

Hikes are terrible Work flexibility is zero. Just on pen and paper they have flexible working options. No one can avail them except the managers sitting high above. If you wanna join BT , do join , no issues. Try not to join in kolkata location. There are serious problems there.

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Poor

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Technical Support Engineer in Kolkata

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 18 Oct 2024

Likes

Everything is pathetic except Cab facility is good

Dislikes

Mental torture camp…BT Employees have to work under so much pressure that some of the BT Employees have gone coma…Not recommended at all

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Front Office Executive in New Delhi

Full Time

·

Facility Management Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 09 Oct 2024

Likes

Salary on time. Learned new skills.

Dislikes

Haven't found a pigeon box last 3 months. No one here to listen your problems. If you ask anything about your problem, you'll get a response that turns back on you. The technician, pantry boy, and security supervisor are all here to give you a backhanded response. The biggest issue here there is lack of respect. The one who hired you hasn't even asked for feedback until now. "Every company asks for feedback every three months; I'm sharing what I know from my experience."...Read More

Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Claim your company page and respond to reviews as an employer.

People also ask about BT Group's Process Experts

How is BT Group to work for?

BT Group is rated 4.2 out of 5, based on 4 reviews by employees on AmbitionBox. BT Group is known for Job security which is rated at the top and given a rating of 5.0. However, Salary is rated the lowest at 3.2 and can be improved. To know first hand how it is like to work at BT Group read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at BT Group?

According to AmbitionBox ratings, BT Group employees rate its salary and benefits as 3.2 out of 5. You can know more about BT Group Salaries at AmbitionBox

How is the work culture at BT Group?

Work culture is rated 4.0 at BT Group by 4 employees. While job security is rated 5.0 and work-life balance is rated 4.0 at BT Group. Read detailed reviews by employees of BT Group on AmbitionBox.

Tell us how to improve this page.

BT Group Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 4 BT Group reviews submitted by BT Group employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BT Group is the right company for you. 100% of employees reported the wo...Read more

Home >
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BT Group Reviews >
BT Group Process Expert Reviews

Working Days for BT Group Process Expert

based on 4 reviews

Monday to Friday

100%

Work Timings for BT Group Process Expert

based on 4 reviews

Strict (1.30pm - 10.30pm)

Flexible timing

50%

50%

Shift Timings for BT Group Process Expert

based on 4 reviews

Day shift

100%

Business Travel for BT Group Process Expert

based on 4 reviews

No travel

50%

Within city

50%

BT Group Process Expert Salary

based on 6 salaries

₹3 L/yr - ₹4.3 L/yr

28% less than the average Process Expert Salary in India

View more details

Employee Benefits for BT Group Process Expert

Office cab/shuttle

1 total response

Health insurance

1 total response

Office gym

1 total response

Professional degree assistance

1 total response

+2 more benefits

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