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BT Group Customer Success, Service & Operations Department Reviews

based on 371 reviews
Updated 19 Jan, 2025

Overall Rating

3.8/5
How AmbitionBox ratings work?

Category Ratings

4.1

Job security

3.9

Company culture

3.9

Work-life balance

3.6

Work satisfaction

3.5

Skill development

3.4

Salary

3.0

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4.3
 • 260 Reviews
4.1
 • 186 Reviews
3.8
 • 177 Reviews
4.4
 • 109 Reviews
4.0
 • 90 Reviews
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Top BT Group Interview Questions

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People also ask about BT Group's Customer Success, Service & Operations Department

Is BT Group's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.8 out of 5 from over 371 employee reviews, it's clear that most employees have an average experience working at BT Group's Customer Success, Service & Operations Department. Job security holds the highest rating at 4.1, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does BT Group's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, BT Group's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.4 out of 5, based on 371 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about BT Group's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at BT Group's Customer Success, Service & Operations Department, click here.
How is the work culture at BT Group's Customer Success, Service & Operations Department?
Work culture at BT Group's Customer Success, Service & Operations Department is rated 3.9 out of 5 by 371 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at BT Group's Customer Success, Service & Operations Department, click here.
How is the job security at BT Group's Customer Success, Service & Operations Department?
Based on 371 reviews on AmbitionBox, BT Group's Customer Success, Service & Operations Department employees rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at BT Group's Customer Success, Service & Operations Department, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at BT Group's Customer Success, Service & Operations Department, click here.
Is work from home available at BT Group's Customer Success, Service & Operations Department?
According to AmbitionBox, 2% of BT Group's Customer Success, Service & Operations Departmentemployees work from home permanently, 6% work from the office, and 92% follow a hybrid model, based on 51 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at BT Group's Customer Success, Service & Operations Department, click here.
How do I get a job at BT Group's Customer Success, Service & Operations Department?
To get a job at BT Group's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top BT Group interview questions and practice your responses to prepare thoroughly.

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Work Policy at BT Group Customer Success, Service & Operations Department

i
Workplace policy may vary based on Department, Designation and Location.

based on 51 reviews in last 6 months

Hybrid

Hybrid

92%

3 days/week from office

74%

Other hybrid work policies

15%

2 days/week from office

3%

Work from office

Work from office

6%
Permanent work from home

Permanent work from home

2%

Gender Based Ratings at BT Group Customer Success, Service & Operations Department

based on 365 reviews
3.8
Rated by 146 Women

Rated 4.1 for Job security and 3.9 for Work-life balance

women
3.9
Rated by 219 Men

Rated 4.2 for Job security and 4.0 for Work-life balance

men

Working Days at BT Group Customer Success, Service & Operations Department

based on 371 reviews
Monday to Friday
67%
Rotational Shift
29%
Other
2%
Monday to Saturday
1%
Alternate Saturday off
1%

Work Timings at BT Group Customer Success, Service & Operations Department

based on 371 reviews
Flexible timing
Strict (12.30pm - 9.30pm)
Strict (12.30am - 9.30pm)
52%
19%
10%
19% employees reported other strict timings

Shift Timings at BT Group Customer Success, Service & Operations Department

based on 371 reviews
Day shift
Night shift
92%
8%

Business Travel at BT Group Customer Success, Service & Operations Department

based on 371 reviews
No travel
80%
Within city
16%
International travel
2%
Within country
2%
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