BT Group Customer Success, Service & Operations Department Reviews

Likes

Transport facilities Meals on discounted rates IJPs Work from home policies

Dislikes

They hire freshers, offer them a good role and then change the role on joining day to a customer service role which has literally 0 work life balance, poor learning curve, pathetic leave policies.

Work Details

Work related travel: This job involves Travel Within City.

Likes

Job security Both ways cab

Dislikes

The top management is hired from Wipro BPO even being captive senior management runs the company like a third party and micro management at its peak. Discussed promotion and IDP gets canceled Any Ops run the show with Inclusive decision making moved to different campaign Micromanage people you will be rewarded with promotion

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

They give cab facilities which is good and the early log out and late log in these facilities are present. Hybrid work culture, leaves are easy to get.

Dislikes

Learning opportunity is very less and IJP is always pre decided. Not all Managers are competent some are very incompetent and will not know the process. Salary increment is okay. Politics present be very careful

Likes

Good company with flexibility, undrstanding in a few aspects.... Loved working there till they dropped their standards.

Dislikes

Worst HR, Nobody listens, extremely bad politics, company is good but higher management is so so bad!! They dont care about employees on basic level... Worked with them for for 6.5yrs... Very bad management, who just would not listen. Loved the company but hated the management!!

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Only both side cab

Dislikes

Manager even the op manager do politics they only choose people who are close to them no matter how they work...... Managers over there likes to take favour from the employees they do not motivate others they only promote people who do sycophancy.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Company is good however management is terrible.

Dislikes

Upper management always do discriminates and favouritism among team. The management always gives 80-90 % promotions to female employees only even giving your 100%. From

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

All over good work culture However it still depends on team to team.

Dislikes

Nothing specific however for a new hire who joins BT in Jan and after, he/she is not eligible for appraisal and bonus for current year which is given in June. If he joins before 1st Jan for ex. 31st dec, he becomes eligible for bonus and appraisal both.

Likes

Good company to start your career,Good benifits for freshers and low experienced people.

Dislikes

Management is worse.Office politics at its peak. Promotions are only for bootlickers.Derserved people always look to leave company as management only promotes undeserving people.if you are a party goer, drinker,smoker and a bootlicker you are the best employee of the management.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes