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BT Business

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4.0

based on 1.4k Reviews

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BT Business Customer Service Associate Reviews

Updated 9 May, 2024

Overall Rating

4.0/5

based on 11 reviews

Rating distribution

5 (45.5%)

1 (9.1%)

2 (18.2%)

1 (9.1%)

2 (18.2%)

Category Ratings

3.7

Salary

3.5

Company culture

2.6

Job security

2.6

Work-life balance

2.6

Skill development

2.4

Promotions

2.3

Work satisfaction

What employees say about BT Business?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

45% employees reported

Flexible timing

33% employees reported

No travel

89% employees reported

View more detailed insights

Gender based rating

4.6

Rated by Women

4 reviews

3.7

Rated by Men

6 reviews

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Top Mentions in BT Business Customer Service Associate Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

11 reviews found

Sort by: Popular

Customer Service Associate in DLF cyber city sector 24 Gurgaon

Full Time

Corporate Communication Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 05 Jan 2025

Likes

Good salary, hybrid module, best part would be night shift allowance.

Salary - Excellent
Skill development - Good
Job security - Good
Work-life balance - Excellent

Dislikes

Worked in EE, process is good but as the company has now started hiring people on average salary, the new hire are more into making money and not providing resolutions to the customers, worst part is nobody is bothered to take feedbacks and work on it!!

Work satisfaction - Poor

Customer Service Associate in New Delhi

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 09 May 2024

Likes

Work culture

Salary - Good
Company culture - Excellent

Dislikes

No job security

Skill development - Bad
Job security - Bad
Promotions - Poor
Work-life balance - Bad

Customer Service Associate in Kolkata

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 27 Nov 2023

Likes

good facility about cabs

Dislikes

Too much work pressure but very less salary increment.too much politics about selecting employees for higher designation

Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 19 Jul 2023

Likes

Asset provided // pick and drop

Dislikes

Work culture / people from wipro

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Kolkata

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Jan 2023

Likes

Medical allowance

Dislikes

Work culture, bengalis women in the company has ruined

Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Gurgaon / Gurugram

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 12 Oct 2023

Likes

BT is one of the best company I have worked with. It was a pleasure working with them.

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing to mention

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Cyber city, DLF Gurgaon

Part Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 May 2023

Likes

It's a good company with great working environment. I just love this company. I would love to work here again in future.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The thing I don't like here was that sometimes we got split week off.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about BT Business.

Customer Service Associate in Gurgaon / Gurugram

Billing Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 30 Jan 2021

Likes

Business billing worst management and if you are working under gurvindee your life will become hell biased people they will not help you It's better to work for a third party but not for BT worst management complete waste of time and energy moreover they will ruin ypur CV 1

Dislikes

Don't join worst management CNX is much better than BT

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Hell Manager used to contact in midnight for no reason

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Associate in Gurgaon / Gurugram

Customer Service Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Apr 2021

Likes

Job security, work culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything is fine

Work Details

It's good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in South Delhi

Customer Service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 29 Apr 2021

Likes

Worst company to work for.

Dislikes

Everything , top to bottom.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Solving customer queris.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC... read more

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BT Business Customer Service Associate Reviews by Locations

BT Business Customer Service Associate Gurgaon / Gurugram Reviews

BT Business Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 BT Business reviews submitted by BT Business employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BT Business is the right company for you. 45% of employees report...Read more