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British Airways Customer Success, Service & Operations Department Reviews

Updated 26 Mar, 2025
Overall Rating
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3.4/5
based on 93 reviews

Rating distribution

Category Ratings

3.5

Job security

3.4

Skill development

3.3

Salary

3.2

Work-life balance

3.1

Company culture

3.1

Promotions

3.0

Work satisfaction

What employees say about British Airways?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

92% employees reported

Rotational Shift

Rotational Shift

85% employees reported

Flexible timing

Flexible timing

65% employees reported

No travel

No travel

72% employees reported

Gender based rating

2.9
female

Rated by Women

31 reviews

3.6
male

Rated by Men

60 reviews

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Top Mentions in British Airways Customer Success, Service & Operations Department Reviews

93 reviews found

Sort by: Popular

Top British Airways Interview Questions

Q1. Do you have experience in managing customer support tickets?
Q2. How to reissue manual part ticket

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Q3. Advantages and disadvantages of Brutish Administration.
Q4. Tell 5 airports name of US
Q5. What is good customer service
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People also ask about British Airways's Customer Success, Service & Operations Department

Is British Airways's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 93 employee reviews, it's clear that most employees have an average experience working at British Airways's Customer Success, Service & Operations Department. Job security holds the highest rating at 3.5, while work satisfaction is rated the lowest amongst all factors at 3.0.
Does British Airways's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, British Airways's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.3 out of 5, based on 93 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about British Airways's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at British Airways's Customer Success, Service & Operations Department, click here .
How is the work culture at British Airways's Customer Success, Service & Operations Department?
Work culture at British Airways's Customer Success, Service & Operations Department is rated 3.1 out of 5 by 93 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at British Airways's Customer Success, Service & Operations Department, click here .
How is the job security at British Airways's Customer Success, Service & Operations Department?
Based on 93 reviews on AmbitionBox, British Airways's Customer Success, Service & Operations Department employees rate job security at 3.5 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at British Airways's Customer Success, Service & Operations Department.
Is work from home available at British Airways's Customer Success, Service & Operations Department?
According to AmbitionBox, 4% of British Airways's Customer Success, Service & Operations Department employees work from home permanently, 92% work from the office, and 4% follow a hybrid model, based on 25 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

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