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British Airways

Compare

based on 204 Reviews

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About
Reviews
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British Airways Aviation & Aerospace Department Reviews

Updated 10 Mar, 2025

Overall Rating

2.2/5

based on 16 reviews

Rating distribution

5

5 (31.3%)

4

5 (31.3%)

3

1 (6.3%)

2

0 (0%)

1

5 (31.3%)

Category Ratings

2.8

Skill development

2.5

Salary

2.1

Company culture

2.1

Job security

2.0

Work-life balance

2.0

Work satisfaction

1.9

Promotions

What employees say about British Airways?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

77% employees reported

Flexible timing

50% employees reported

No travel

47% employees reported

View more detailed insights

Gender based rating

2.1

Rated by Women

6 reviews

2.2

Rated by Men

10 reviews

British Airways is rated 2.2 out of 5 stars on AmbitionBox, based on 16 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction w ... Read more

British Airways is rated 2.2 out of 5 stars on AmbitionBox, based on 16 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Aviation & Aerospace

2.2

• 16 Reviews

Customer Success, Service & Operations

3.4

• 93 Reviews

Food, Beverage & Hospitality

1.6

• 10 Reviews

Production, Manufacturing & Engineering

2.1

• 5 Reviews

Sales & Business Development

2.7

• 5 Reviews

Administration & Facilities

4.3

• 5 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

16 reviews found

Sort by: Popular

Airline Ticketing Staff in Gurgaon / Gurugram

Full Time

·

Airline Services Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 10 Mar 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Service Advisor in Noida

Full Time

·

Airline Services Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 21 Feb 2025

Likes

Culture is ok as compared to other BPOs

Dislikes

Split weekoffs

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Ticketing Associate in Noida

Full Time

·

Airline Services Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Aug 2024

Likes

Here we can learn about process and groom ourselves

Skill development - Good

Dislikes

There policy were very disgusting. They treat you like selves

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Top British Airways Interview Questions

asked in Service Advisor interview

Q1. What are some effective strategies for managing an irate passenger?

View answer (1)

asked in Ticketing Executive interview

Q2. How to reissue manual part ticket

View answer (1)

Get interview-ready with top interview questions

View all 10 questions

asked in AIR Hostess interview

Q3. Advantages and disadvantages of Brutish Administration.

View answer (1)

asked in Process Associate interview

Q4. Tell 5 airports name of US

View answer (1)

asked in Customer Service Executive interview

Q5. What is good customer service

View answer (1)

Service Advisor in Gurgaon / Gurugram

Full Time

·

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 25 Jul 2023

Likes

The management of British Airways is quite good. I like the work which I do. All the Team Managers are humble and kind. The infrastructure and transportation is good. All over the company has it's own standard!

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

N/A

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Service Advisor in Gurgaon / Gurugram

Full Time

·

Flight & Airport Operations Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Oct 2023

Likes

British Airways london staff are very good

Salary - Excellent

Dislikes

Bindu she is team leader in callba in ARC team she is very illiterate due to her I lost my job don't join in ARC department

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Service Advisor in Gurgaon / Gurugram

Full Time

·

Flight & Airport Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Feb 2024

Likes

It’s good, cab facilities and welcome when you join the company

Skill development - Excellent
Job security - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Break and canteen food and

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Shift Supervisor in Gurgaon / Gurugram

Full Time

·

Airline Services Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 13 May 2023

Likes

They give chance to people of any background

Skill development - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Unnecessary office politics, favorism, out of the box thinking (licking) preferred by seniors, unclear policies

Salary - Poor
Company culture - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about British Airways.

Assistant Manager Operations in Mumbai

Full Time

·

Flight & Airport Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 02 Mar 2023

Likes

Average company

Dislikes

No work life balance

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Team Manager in Gurgaon / Gurugram

Full Time

·

Airline Services Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jul 2023

Likes

Full of opportunities. One of the biggest brand in airline industry.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Travel Advisor in New Delhi

Full Time

·

Airline Services Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 16 Oct 2023

Likes

Thoroughly professional

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Stiff upper lip

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Turnround coordinator in New Delhi

Flight & Airport Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Sep 2019

Likes

Salary

Salary - Good
Job security - Good

Dislikes

Work culture is horrible.. no work life balance

Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Handling flight operation

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Clerk in Chennai

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 28 May 2018

Likes

Working environment

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Since it's very hard to get into British airways it's take bit time to settle down in team

Work Details

It's a exciting and challenging Job

Work timings: Flexible Timings

Work related travel: This is a desk job.

Airport Ground Staff in Gurgaon / Gurugram

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 15 Sep 2018

Likes

I love the work in BA as it is a good international company n the career growth is also good .training was awesome and sply for the travel lovers it is the best company to work with and it was the good experience working there and talking to us, uk customers and also getting appriciations from them and from the HOD's of the company .It really feels proud when you are working with a good and famous brand .If I get a chance again i love to work with british airways....Read More

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

I dont like the work life balance and the some of colleagues

Work Details

it was hectic and interesting both

Work timings: Strict Timings

Work related travel: This is a desk job.

Senior Cabin Crew

Flight & Airport Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Jul 2019

Likes

Salary - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift

Work related travel: This job involves International Travel.

Customer Service Supervisor in TLV airport

Flight & Airport Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Aug 2022

Likes

Everything was superb at British Airways

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing was dislikable at British Airways

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel, Travel Within Country, Travel Within City.

Senior Process Associate in Gurgaon / Gurugram

Full Time

·

Flight & Airport Operations Department

4.0

posted on 31 Dec 2023

Overall Rating

Top trending discussions

View All

a technical lead

Help to Understand

I have below 2 offers. which one to join. Need some guidance. 1. Luxoft - 32 fixed lpa. WFH. 1 lac joining bonus. 2. TCS - 31 fixed . over all ctc - 36. no WFH. 2 lac joining bonus (temporarily hybrid 3 days in client location which is near to my place till the time assigned to same project)

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More about working at British Airways

HQ - Harmondsworth, Greater London, England
Aviation
201-500 Employees (India)

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 16 British Airways reviews submitted by British Airways employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if British Airways is the right company for you. 77% of empl...oyees reported the working days at British Airways as Rotational Shift. 50% employees reported the work timings at British Airways as Flexible timing. Read more

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British Airways Aviation & Aerospace Department Reviews Reviews

British Airways Salaries in Aviation & Aerospace Department in India

Service Advisor 24 salaries	₹3 L/yr - ₹5.5 L/yr
Cabin Crew 5 salaries	₹6.3 L/yr - ₹12 L/yr
Team Manager 4 salaries	₹7.5 L/yr - ₹11.5 L/yr
Customer Service Advisor 4 salaries	₹3.1 L/yr - ₹6.5 L/yr
Shift Supervisor 4 salaries	₹6 L/yr - ₹8 L/yr

Explore more salaries

Employee Benefits at British Airways Aviation & Aerospace Department

Office cab/shuttle

1 total response

Health insurance

1 total response

Job/Soft skill training

1 total response

Retirement benefits

0 total responses

View All

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3.6

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