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Birdeye
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Filter reviews by Birdeye Senior Customer Success Manager Reviews
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Skill development
What employees say about Birdeye?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
100% employees reported
Strict (6.30pm - 3.30am)
50% employees reported
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5 reviews found
Senior Customer Success Manager (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The onboarding process has been exceptional, and I feel valued and supported by my collegues. The company's commitment to employee growth, work-life balance, and strong leadership are commendable. I am excited to be a part of the team and contribute to the success of Birdeye.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Not that I have experienced until now.
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Success Manager (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
WFH policy
- Work-life balance - Excellent
Dislikes
Promotion appraisal and a lot of things
- Salary - Poor
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
Senior Customer Success Manager (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Growing organization with lots of opportunities, great culture, at par compensation, fixed weekend off with Indian festival holiday
- Salary - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No dislike so far
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Success Manager (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Environment is very positive
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
None at the moment
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Customer Success Manager in Gurgaon / Gurugram
Account Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good leadership
- Work-life balance - Good
Dislikes
Focus is limited to acquire new customers
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Top trending discussions
Similar Designation Reviews
Customer Success Manager in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
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Company culture
Work-life balance
Likes
- Compensation works in your favor - i.e., hard work does, in fact. - Sales/CS training is getting better. - Onboarding trailheads and updates also keep you on your toes. - Fast Paced Environment - Great Culture - Talented Professionals - very hands-up Executives - Flexibility and autonomy
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
You can feel "left-behind" here at times, so it's crucial to stay organized to keep up with the pace, especially early on.
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Success Manager in Gurgaon / Gurugram (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
none
- Salary - Excellent
- Work-life balance - Excellent
Dislikes
toxic culture and micromanagement by indian managers. Really bad product as well
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Customer Success Manager in Gurgaon / Gurugram
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Nothing..feeling better after i quit
Dislikes
You can find the most incapable and Worst leaders(can't even call them that..may be managers) of India Moksh and Bembey. Corrupt politicians bringing there poor domestic experience to the table,spoiling the entire deco. How could someone hire such people...even they should be sacked. These guys are a smiley with a knife..
- Job security - Poor
- Promotions - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Sales Executive (working remotely)
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Work satisfaction
Company culture
Work-life balance
Likes
Birdeye is a family where people go above and beyond, including an inspiring, creative, and the leadership team, a rock solid platform, and a world-class sales & support team! It just does not get any better!
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing but positive! Transparency is key. Metric driven culture. Obviously, more perks are always welcome :)
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Sales Executive (working remotely)
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
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Company culture
Work-life balance
Likes
Birdeye is a company quietly defining the way we will all work in the future. It's an open organization, with our manager sharing very transparently all the information we need to know about our business.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
The company has it's challanges, as all growing companies do, but I've never worked with more amazing colleagues.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Sales Manager (working remotely)
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
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Company culture
Work-life balance
Likes
- Great benefits and perks! - Beautiful office with fancy infrastructure to accommodate all work styles, free snacks - Growing company (~725) in India location alone. - Whip-smart, accessible leadership - Real commitment to internal mobility and promoting from within - Very flexible scheduling (depending on your manager, of course) - Our manager takes good care of us :)
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Birdeye is getting big but still scaling and can be a bit frustrating. Great fit for go-getters, but may not be the best fit for people who love the process and clear direction at every juncture.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Success Manager (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
# Great to be joining the India office where leadership teams visit frequently and meet with the teams - they radiate positive energy. # It's true that we always put our customer first - also backed by customer testimonials # Employees help each other with product and execution # One of the most diverse tech companies in the bay area.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
# We lately started to be more data-driven e.g. lot of focus on daily dashboards - need to do more
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Sales Executive (working remotely)
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Love my decision that I came from a larger company where it was really hard to get anything done, so it was exciting to be able to influence major changes.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Too early to say.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Sales Manager (working remotely)
Full Time
Enterprise & B2B Sales Department
Overall Rating
Category Ratings
Salary
Skill development
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Work-life balance
Likes
Awesome Leadership - really keeps the company moving at a solid pace and knows how to energize his workforce.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Don't work here if you can't move quickly.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Success Manager (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
* Focus on customer happiness * Flexibility to work from home * Great work culture * Smart and passionate colleagues * Opportunity to contribute to the future product roadmap * Very involved founders
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I haven't seen anything so far
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Other Birdeye Reviews
QA Engineer in Gurgaon / Gurugram
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like out-of-the-box thinking. The culture is amazing; open and accepting environment. I have seen us using our own product in different ways - that shows our belief in what we offer to our customers.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
At times it could be hard but always try to grow people within.
Work Details
Work policy: 1 days/week from office from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Technical Support Engineer 2 in Gurgaon / Gurugram
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Disgusting
Dislikes
Hire and fire
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Market Research Analyst in Bangalore / Bengaluru (working remotely)
Full Time
Market Research & Insights Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing else
Dislikes
High Workload & Pressure,Micromanagement,Fast-Paced Environment,Limited Career Growth,Compensation & Benefits less
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Backend Developer in Gurgaon / Gurugram
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great company values which spread through teams, decent perks, great company growth, and a fun place to be!
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Ummm... none that i can think of :)
Work Details
Work policy: 1 day/week from office from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Market Research Analyst in Gurgaon / Gurugram (working remotely)
Full Time
Research & Development - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary package
- Salary - Good
- Promotions - Good
- Work-life balance - Good
Dislikes
Work culture , target , stress,
- Company culture - Poor
Senior Software Engineer in Gurgaon / Gurugram
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The work culture is good and can get into learning new things and support for that
- Job security - Good
- Company culture - Good
Dislikes
The appraisal and promotions needs to be improved
- Promotions - Bad
Backend Developer in Gurgaon / Gurugram (working remotely)
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like the monetary aspect of working in Birdeye. There are lots of reimbursement which reduces the taxable income.
- Salary - Good
- Work satisfaction - Good
Dislikes
The appraisal is very less in the Birdeye. Also, there is lots of office politics.
- Promotions - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Accounts Manager in Gurgaon / Gurugram (working remotely)
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
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Work-life balance
Likes
One of the terrible companies to work with , bottle head leaders and interview panel
Dislikes
One of the terrible companies to work with , bottle head leaders and interview panel
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Marketing Representative in Dallas
Full Time
Marketing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Working form home and the freedom to be creative
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Not much to elaborate on dislikes
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Front Office Executive in Gurgaon / Gurugram
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like the most about Birdeye is everyone is helping mates and It is very good experience I am getting here and It is has benefits of remote opportunity...
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is nothing to dislike.
Work Details
Work policy: We can either work from home permanant also or whenever we want or we can work from office also
Work days: Monday to Friday
Work related travel: This is a desk job.
- HQ - Palo Alto, California, United States
- Marketing & Advertising
- 201-500 Employees (India)
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AmbitionBox has 5 Birdeye reviews submitted by Birdeye employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Birdeye is the right company for you. 100% of employees reported the worki...ng days at Birdeye as Monday to Friday. 75% employees reported the work timings at Birdeye as Strict timing. Read more- Home >
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