BigBasket is rated
3.6 out of 5 stars on
AmbitionBox, based on 18 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
BigBasket is rated
3.6 out of 5 stars on
AmbitionBox, based on 18 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
18 reviews found
Sort by:
Popular
Customer Support Associate in
Bangalore Rural
OPPERATIONS Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 03 Jan 2022
Likes
Nothing has of much i liked to work in bigbasket apart of the team meats
Dislikes
the worst part to hate in bigbasket is that we need beg the management & team leaders to take our leaves even on festival days also there is no proper timing for meeting according to the shift timings working 3.7 months no salary hike in bigbasket i couldn't find any growth in that organization which made me to leave the job
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Support Associate in
Hyderabad / Secunderabad (working remotely)
Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Retail Store Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Jan 2024
Likes
It's very good company
Dislikes
Appraisal
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Pune
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 13 Jul 2023
Likes
Nothing
Dislikes
Lots of hidden policies are there. They dont clr anything. All r mile bhagat. Sab apni manmani krte hai jese inka ghr ka office hai sb. Disrespectful staff of HR, MANAGER, TL sb khud ka chalate hai ghar ka hai ese. They dont hv value of employee. No increment no appraisal. No payout for split. Faltu shedule of week off. 2mnth ek hi konsi company ese rkhti hai. Lol 😂🤣 dont go thr. Go othr side.
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 30 May 2023
Likes
Good with work
Dislikes
No breaks and there will be pressure with team leaders
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Pune
Full Time
·
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 10 Jun 2022
Likes
Very good platform for freshers to gain experience
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Support Associate (working remotely)
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 13 Oct 2023
Likes
Work from home
Dislikes
No career growth
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
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BigBasket.
Customer Support Associate (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 27 Mar 2023
Likes
Nice job roll and
Dislikes
Did not have growth in bigbasket
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Work pressure, no breaks, there will be no emergency leaves ect
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Support Associate in
Pune
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Happy to work here
Dislikes
Salary hike
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Bangalore / Bengaluru
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 01 Mar 2022
Likes
It's good company. It teaches you a lot.
Dislikes
You get only 1 day holiday in a week
Work Details
Peaceful work
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Bangalore / Bengaluru
Associate customer support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
1.0
Work-Life Balance
posted on 29 Oct 2021
Likes
Only job security other than nothing
Dislikes
Shift timing is worst, you have to work morning 7am to 10 am and evening 4pm to 10pm , split shift for this they will not give you any allowance, every week they will change your shift timing, no work life balance here and salary hike is very low, and they have one of the dumbest quality analyst team, they will you fatal for your chat/call without any reason and apart from your salary you will not get any benifits here....Read More
Work Details
Worst experience, you will not gain any knowledge here.
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Associate (working remotely)
Chat Process Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 14 Jun 2022
Likes
Job Security
Dislikes
Burden of Work
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Tin Factory Bangalore
Full Time
·
CSA Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Jul 2022
Likes
Professnalism
Dislikes
1 Day week off
Work Details
Work policy:
1 Day week off
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Support Associate in
Bangalore / Bengaluru
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 28 May 2022
Likes
Good work environment & culture. Teammates are very supportive. Appraisals are so far good.
Dislikes
I have no issues.
Work Details
At starting it's very difficult to understand the situation. Lots of supports & tips with my teammates the role was very interesting.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Associate in
Bangalore / Bengaluru
People also ask about BigBasket's Customer Support Associates
How is BigBasket to work for?
BigBasket is rated 3.6 out of 5, based on 18 reviews by employees on AmbitionBox.
BigBasket is known for Work Satisfaction which is rated at the top and given a rating of 3.5. However, Career growth is rated the lowest at 2.6 and can be improved. To know first hand how it is like to work at BigBasket read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at BigBasket?
According to AmbitionBox ratings, BigBasket employees rate its salary and benefits as 2.6 out of 5. You can know more about BigBasket Salaries at AmbitionBox
How is the work culture at BigBasket?
Work culture is rated 3.3 at BigBasket by 18 employees. While job security is rated 3.2 and work-life balance is rated 3.1 at BigBasket. Read detailed reviews by employees of BigBasket on AmbitionBox.
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BigBasket Customer Support Associate Reviews by Locations