BigBasket is rated
3.7 out of 5 stars on
AmbitionBox, based on 64 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
BigBasket is rated
3.7 out of 5 stars on
AmbitionBox, based on 64 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in BigBasket Customer Service Executive Reviews
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64 reviews found
Sort by:
Popular
Customer Service Executive (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Nov 2023
Likes
everything was good.
Dislikes
in my point of view, the salary is a little bit less.
Customer Service Executive (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Jul 2023
Likes
Very great place for fresher
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 26 Sep 2023
Likes
As it's work from home
Dislikes
No appraisal , pressure
Customer Service Executive (working remotely)
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 01 Jun 2023
Likes
the excellent rotational shifts, good support from team leads, and the work flow
Dislikes
salary is a bit less, other than that no issues
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Tin factory Bengaluru
Full Time
·
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 23 Nov 2022
Likes
Good atmosphere better work culture friendly tl
Dislikes
Nil
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Nizampet
Full Time
·
Csa Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 27 Sep 2022
Likes
Office is good nd I have worked 2yts it was nice experience and taking new challenge salary is on time
Dislikes
Salary is less less hike
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Hyderabad / Secunderabad
Customer Service Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Jan 2021
Likes
Gud memories and gud people get relations in organization for us i never want to lose the job but o heard some talk for anthor members I left if I got again in that organization definitely I will jion
Dislikes
Nothing for dislike
Work Details
Superb
Work timings: Strict Timings
You are reading trusted reviews. Keep reading to find out more about
BigBasket.
Most of the higher management is kind. If you do your work no one questions you.
Dislikes
They can shift from Non-voice to voice process which is annoying. They demand us to work if they get more orders. Ask to clear more number of tickets and ask to maintain around 17 parameters such as aht, quality etc.. The salary is very less and we can rarely see hikes. Just like daily wage ppl they increase 500 to 1000rs per annum.
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 04 Jan 2023
Likes
It's work from home.
Dislikes
About salary part is very less.
Work Details
Work days: Monday to Friday
(Strict Timings)
Customer Service Executive in
Bangalore / Bengaluru
Customer Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 02 Oct 2022
Likes
Nothing much except salary on 7th of Every month.
Dislikes
We'll find inferior in this place and no exposure, All about the perfomance.
Work Details
Work timings: Strict Timings
Customer Service Executive (working remotely)
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 09 Feb 2023
Likes
The company was very good i worked in bbdaily the process was superb cool
Dislikes
They did you hire more employees since work pressure is high
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Pune
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 25 Jun 2021
Likes
I'm still working in bigbasket.as mah point of view no growth in this company...also after given lots of effort in work but there is no salary appraisal..no satisfied to work here..plz dont join..m still looking forward for another job right now.
Dislikes
No growth, no salary appraisal, no facilities, late salary given.
Work Details
So much dissatisfied.
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Kolkata
SCM & Logistics Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Apr 2021
Likes
Good work environment and culture. Teammates are supportive and the management is transparent. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.
Dislikes
I hv no bad experience in this company
Work Details
The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team.
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Bangalore Rural
Customer Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 May 2021
Likes
The most Unprofessional Company I have ever seen ....They will make unnecessary issues and I raise a complaint but they address as my Misunderstanding, and they didn't give the Salary also ....They mix Professional life into Personal life ....
Dislikes
Unprofessional and No Work Ethics ....
Work Details
Unprofessional and Rude Attitude
Work days: Monday to Friday
(Flexible Timings)
Employee Benefits
No benefits
Customer Service Executive in
Pune
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Nov 2021
Likes
Work environment is excellent and every person is cooperative.
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore urban
Full Time
·
Voice Support Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 20 Apr 2021
Likes
Job is very secure
Dislikes
Worst management full of politics and inhuman nature worst managers
Work Details
Terrible experience
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
Voice Process Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 Apr 2021
Likes
Not having job security, As am a new joinee very pressured to work over here , not at all interested to work, always in pressure.
Dislikes
Over pressure.
Work Details
Customers queries .
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore Rural
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 26 Mar 2022
Likes
Good teammates environment and culture
Dislikes
Salary is not decent, growth will be less and politics were more.
Work Details
Good
Work timings: Strict Timings
Customer Service Executive in
Pune
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Feb 2021
Likes
They are my family, getting support from my colleague management... Festivals
Dislikes
Nothing....
Work Details
Good
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about BigBasket's Customer Service Executives
Is BigBasket a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 64 employee reviews, it's clear that most customer service executives have an average experience working at BigBasket. Job Security holds the highest rating at 4.2, while salary & benefits is rated the lowest amongst all factors at 3.2. Read reviews about job security and salary & benefits on AmbitionBox.
Does BigBasket pay their Customer Service Executives well?
According to AmbitionBox reviews, BigBasket customer service executives rate their salary and benefits at 3.2 out of 5, based on 64 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about BigBasket's customer service executives salaries here and to read reviews specifically about salary and benefits at BigBasket for customer service executives, click here.
How is the work culture at BigBasket for Customer Service Executives?
Work culture at BigBasket for customer service executives is rated 3.8 out of 5 by 64 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at BigBasket for customer service executives, click here.
How is the job security at BigBasket for Customer Service Executives?
Based on 64 reviews on AmbitionBox, BigBasket's customer service executives rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at BigBasket, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at BigBasket for customer service executives, click here.
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