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Athena BPO Customer Success, Service & Operations Department Reviews

based on 143 reviews
Updated 18 Dec, 2024

Overall Rating

3.6/5
How AmbitionBox ratings work?

Category Ratings

3.4

Skill development

3.4

Job Security

3.3

Company culture

3.2

Work Satisfaction

3.2

Work-Life balance

3.1

Salary & Benefits

2.8

Promotions/Appraisal

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Top Athena BPO Interview Questions

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Q1. If the customer behave rudely how you handle that?
View answers (2)
Q2. What will be the key points?
View answer (1)

Get interview-ready with top interview questions

View all 14 questions
Q3. Tell me something about customer service or sales produ ... read more
View answer (1)
Q4. How many language's you know
View answer (1)
Q5. HOW YOU MANGE YOUR WORK WHILE LOT'S OF CUSTOMER'S PHON ... read more
View answer (1)
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People also ask about Athena BPO's Customer Success, Service & Operations Department

Is Athena BPO's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.6 out of 5 from over 681 employee reviews, it's clear that most employees have an average experience working at Athena BPO's Customer Success, Service & Operations Department. Skill development holds the highest rating at 3.4, while career growth is rated the lowest amongst all factors at 2.8. Read reviews about skill development and career growth on AmbitionBox.
Does Athena BPO's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, Athena BPO's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.1 out of 5, based on 681 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Athena BPO's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at Athena BPO's Customer Success, Service & Operations Department, click here.
How is the work culture at Athena BPO's Customer Success, Service & Operations Department?
Work culture at Athena BPO's Customer Success, Service & Operations Department is rated 3.3 out of 5 by 681 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Athena BPO's Customer Success, Service & Operations Department, click here.
How is the job security at Athena BPO's Customer Success, Service & Operations Department?
Based on 681 reviews on AmbitionBox, Athena BPO's Customer Success, Service & Operations Department employees rate job security at 3.4 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Athena BPO's Customer Success, Service & Operations Department, click here.
Is work from home available at Athena BPO's Customer Success, Service & Operations Department?
According to AmbitionBox, 8% of Athena BPO's Customer Success, Service & Operations Department employees work from home permanently, 76% work from the office, and 16% follow a hybrid model, based on 12 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Athena BPO's Customer Success, Service & Operations Department, click here.

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Work Policy at Athena BPO Customer Success, Service & Operations Department

i
Workplace policy may vary based on Department, Designation and Location.

based on 12 reviews in last 6 months

Work from office

Work from office

76%
Hybrid

Hybrid

16%

3 days/week from office

8%

Other hybrid work policies

8%

Permanent work from home

Permanent work from home

8%

Gender Based Ratings at Athena BPO Customer Success, Service & Operations Department

based on 133 reviews
3.6
Rated by 38 Women

Rated 3.6 for Skill Development and 3.5 for Company Culture

women
3.5
Rated by 95 Men

Rated 3.3 for Job Security and 3.3 for Skill Development

men

Working Days at Athena BPO Customer Success, Service & Operations Department

based on 143 reviews
Monday to Saturday
68%
Rotational Shift
18%
Other
6%
Alternate Saturday off
5%
Monday to Friday
3%

Work Timings at Athena BPO Customer Success, Service & Operations Department

based on 143 reviews
Flexible timing
Strict (9.30am - 7pm)
Strict (10am - 7pm)
35%
15%
7%
43% employees reported other strict timings

Shift Timings at Athena BPO Customer Success, Service & Operations Department

based on 143 reviews
Day shift
Night shift
98%
2%

Business Travel at Athena BPO Customer Success, Service & Operations Department

based on 143 reviews
No travel
68%
Within city
28%
Within country
4%
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