This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 2 Sep, 2021
Overall Rating
4.4/5
How AmbitionBox ratings work?
Category Ratings
5.0
Job Security
4.7
Salary & Benefits
4.4
Company culture
3.0
Work Satisfaction
2.3
Work-Life balance
2.0
Promotions/Appraisal
1.0
Skill development
American Express is rated
4.4 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
American Express is rated
4.4 out of 5 stars on
AmbitionBox, based on 2 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
2 reviews found
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Popular
Team Manager Operations in
Gurgaon / Gurugram
Full Time
·
Service Delivery Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 06 Nov 2022
Likes
Good salary package, very competitive to what is being offered in the market, I would say the best. Great benefits and work culture.
Dislikes
Extreme pressure working in customer service, they dont promote easily, you have to work really hard to get a permanent promotion on papers, the make you work on different temporary assignments without promising any permanent position, this is the situation in customer service operations
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Process Specialist in
Gurgaon / Gurugram
Full Time
·
Security / Fraud Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Amazing company to work with. Monetary benefits are really good. Insurance and yearly appraisals are greatly appreciated. Perks are good and play crucial role in employee’s motivation. If you are lucky you will get good managers and work journey would be smooth and promising. Amex is a wonderful company and people in higher management i.e. above band 40 are employee centric.
Dislikes
Work culture of every management is different. Few are really appreciating their team members and few will micromanage and do not support. Few teams do not recognise their employee’s effort. Favouritism will be easily seen. If you make good relationship with manager then good work will come to you and you will be appreciated on regular basis. You will get chance to be in meetings with higher management and that increases visibility.If no good terms with management then they will suppress your good work and no recognition for your extraordinary performance in RnRs. After-all your rating is in their hands. Goal’s rating is under employee’s control but Leadership rating is under your manager’s control. Managers can intentionally ruin rating as they dislike that particular. They wont let to take internal movement. They will give bad feedback so that you dont clear IJPs and leave company with self doubt....Read More
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Sr.CCE in
Gurgaon / Gurugram
Full Time
·
Banking Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 Sep 2024
Likes
AC CABS
Dislikes
WORST TRAINING I HAVER SEEN, IN A BACKOFFICE PROFILE, THEY EXPECTE TOU TO MEMORISE EVERY CODE AND SLIDE BY HEART........IF U FORGET 1 STEP...U WILL BE FIRED.......RATHER THE WHOLE TRAINING MATERIAL SHOULD BE ON COMPANYS INTRANET....AND ALSO VERY RUDE MENTORS
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Care Professional in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Sep 2024
Likes
just the pay as the pay is terrible in BPO so AMEX is paying okay in terrible
Dislikes
everything, training is for namesake only. they would put you on calls for full shifts just out of training. Trainers are lazy, coaches are cheap, managers are bully. They tricked me saying I can come back after 3 months as I requested an extension for WFH but when I reappeared for getting hired I was informed I am not eligible. And I found myself jobless due to the trickery of AMEX management.
Senior Quality Analyst in
Gurgaon / Gurugram
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 16 Nov 2024
Likes
Work environment and work life balance
Dislikes
Getting promoted is a tough process
Senior Quality Analyst in
New Delhi
Full Time
·
Quality Assurance and Testing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Nov 2024
Likes
Work culture and salary benefits
Dislikes
Ijp policy is not transparent
Team Lead Operations in
New Delhi
Full Time
·
Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 25 Oct 2024
Likes
Culture
Dislikes
Layoffs and slow promotions
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Senior Fraud Analyst in
New Delhi
Full Time
·
Security / Fraud Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Sep 2024
Likes
Na na na
Dislikes
Na na na
Senior Fraud Analyst in
Gurgaon / Gurugram
Full Time
·
Lending Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jul 2024
Likes
Best in the industry
Dislikes
No so far
Senior Fraud Analyst in
Gurgaon / Gurugram
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Jul 2024
Likes
good all good good good
Dislikes
no bad thing is there
Senior Fraud Analyst in
Gurgaon / Gurugram
Full Time
·
Security / Fraud Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 10 Jul 2024
Likes
Everything about the organisation is good
Dislikes
Limited breaks in the department
Work Details
Work days: Monday to Friday
(Flexible Timings)
Other American Express Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Senior Credit Analyst in
Gurgaon / Gurugram
Full Time
·
Security / Fraud Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Nov 2024
Likes
Amex is everything one could ever ask for.
Dislikes
Amex doens't invest in cross functional training of people. Especially the people from operations are confined to a fixed repetitive job.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Credit Specialist in
New Delhi
Full Time
·
Security / Fraud Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 25 Nov 2024
Likes
American Express is a brand and has lot to offer you . Moreover the new campus has world class amenities .
Dislikes
The problem with amex is that many department are understaffed and they don't hire people resulting into employees cannot take leaves or has to work more hours to show there productivity
Fraud Analyst in
Gurgaon / Gurugram
Full Time
·
Security / Fraud Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Nov 2024
Likes
Work Culture, the cafeteria, more avenues to learn n work on projects with other departments
Dislikes
Internal promotions take a long time. Pay increments are slow.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Team Manager in
New Delhi
Full Time
·
Banking Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 28 Oct 2024
Likes
Good policies as compared with other companies
Dislikes
Same typical egotistic managers who hide behind the aura of helping rather than actually helping. No job security at Amex. Appraisals are basis how you get along with your bosses.
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Director Engineering in
Bangalore / Bengaluru
Full Time
·
Software Development Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 27 Oct 2024
Likes
Mostly, we work on cutting edge technology
Dislikes
I dislike toxic managers like Vikas Malhotra - who promotes only favoritism. He tends to recognize colleagues based on personal preferences rather than their talents and capabilities. He promotes only those who praise him, while the rest of us suffer under his leadership. This environment is not conducive to growth or collaboration, and I believe it impacts team morale negatively.
Project Manager in
Gurgaon / Gurugram
Full Time
·
Technology / IT Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 20 Oct 2024
Likes
American Express always encourage a work-life balance culture, whether you are hired as FTE or contractor for the organization. It gives an ample amount of opportunities to grow which is impecible for any tenured or a fresher employee.
Dislikes
I guess apart from limited access to system for contractors is the only restriction which doesn't allow contractors to learn more about internal domain knowledge
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
City Manager in
Mumbai
Full Time
·
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 13 Oct 2024
Likes
The company care about its employees a lot and support them on every stage of their lives to take necessary decisions
Dislikes
I like the ease about the job being discussed and sharing of right information with all the employees which empowers us to make decisions
Work Details
Work policy:
3 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Engineer 1 in
Gurgaon / Gurugram
Full Time
·
Software Development Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 05 Oct 2024
Likes
Large enterprise hence culture is good and provide job security
Dislikes
Work life balance depends on the projects in Technology and hence many times, it becomes bad, appraisals are mostly in higher single digits or lower double digits maximum. Promotions are usually given based on favouritism.
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Master Disputes Analyst in
New Delhi
Full Time
·
Operations Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Oct 2024
Likes
Salary
Dislikes
Bunch of robots working together to get depression and other diseases.No skill developement no new learnings.Running behind the same targets and same shit everyday.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Senior Analyst in
New Delhi
Full Time
·
Legal Operations Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 03 Oct 2024
Likes
My team leader pressured me so much in terms for going out for dinners lunches etc and when I started avoiding he made sure that my performance chart was good enough to not to shift me to anyother team as I kept on apply internally..moreover when i reached out to the HR for harrassment complaint she took his side even when I provided evidence. The TLs here are very very wierd especially the old men who are waiting for the prey be careful as the internal system as well supports them worst work culture...Read More
Dislikes
they msde sure that I suffocated and leave the company which I eventually did
People also ask about American Express's Team Manager Operationss
How is American Express to work for?
American Express is rated 4.4 out of 5, based on 2 reviews by employees on AmbitionBox.
American Express is known for Job Security which is rated at the top and given a rating of 5.0. However, Skill development is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at American Express read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at American Express?
According to AmbitionBox ratings, American Express employees rate its salary and benefits as 4.7 out of 5. You can know more about American Express Salaries at AmbitionBox
How is the work culture at American Express?
Work culture is rated 4.4 at American Express by 2 employees. While job security is rated 5.0 and work-life balance is rated 2.3 at American Express. Read detailed reviews by employees of American Express on AmbitionBox.