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American Express

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4.1

based on 3.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

About
Reviews
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American Express Customer Success, Service & Operations Department Mumbai Reviews

Updated 28 Mar, 2025

Overall Rating

4.3/5

based on 9 reviews

Rating distribution

6 (66.7%)

1 (11.1%)

0 (0%)

Category Ratings

4.2

Skill development

4.1

Company culture

4.1

Salary

4.1

Work-life balance

4.0

Job security

3.8

Promotions

3.8

Work satisfaction

What employees say about American Express?

Insights from employee reviews on AmbitionBox

Gender based rating

5.0

Rated by Women

5 reviews

2.9

Rated by Men

3 reviews

American Express is rated 4.3 out of 5 stars on AmbitionBox, based on 9 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with ... Read more

American Express is rated 4.3 out of 5 stars on AmbitionBox, based on 9 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

9 reviews found

Sort by: Popular

Software Engineer in Mumbai

Full Time

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 28 Mar 2025

Likes

The company supports employees in expanding their skill set by facilitating interdepartmental exposure and development opportunities Employees have access to a generous amount of paid time off, ensuring they can recharge and avoid burnout

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

The company fosters open lines of communication, ensuring that all employees are informed and involved in the decisionmaking process Colleagues are open and communicative, making it easy to share ideas and collaborate effectively

Java Developer in Mumbai

Full Time

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 27 Mar 2025

Likes

The company provides access to the latest technology and tools, enabling employees to bring their creative ideas to life

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

The company's focus on mental health resources helps employees feel empowered to manage their mental wellness alongside their professional responsibilities

What people are saying about American Express

View All

an assistant product manager

Salary negotiation

What is the apprx salary bracket for band 30, associate - digital product management at Amex? my current is 12.88 and going to be 14.1 in April in my current organisation. what should i expect? and how much can i negotiate.

Got a question about American Express?

Ask anonymously on communities.

Senior Accounting Analyst in Mumbai

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Sep 2023

Likes

It’s one of the best work places I have been in very happy to be a part with Amex the management is also one of the best I have seen Thankyou for giving me an opportunity to work with you guys unfortunately had to part ways but definitely hoping to be a part witn Amex again in future.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

The only place Amex works is Delhi and Bangalore should also try and setup a office in Mumbai

Lead Travel Counselor in Mumbai

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 04 Jul 2023

Likes

Best company to work

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing as such

Business Development Executive in Mumbai

Full Time

Customer Success Department

5.0

posted on 06 Dec 2023

Overall Rating

Servicenow Developer in Mumbai

Full Time

Back Office Department

5.0

posted on 18 Dec 2023

Overall Rating

Operations Analyst in Mumbai

Digital labs Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Apr 2021

Likes

Work culture, company policies

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Notice period

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about American Express.

Travel Consultant in Mumbai

Travel Desk Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 09 Aug 2020

Likes

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Quality Analyst in Mumbai

Full Time

Back Office Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 29 Dec 2023

Likes

Dislikes

Dislike

Salary - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor

Return to all reviews

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Jobs at American Express

View all

American Express - Manager - Compliance (7-14 yrs)

7-14 Yrs

Not Disclosed

Senior Engineering Manager

Bangalore / Bengaluru

8-13 Yrs

Not Disclosed

Senior Engineering Manager- Golang

Bangalore / Bengaluru

5-10 Yrs

Not Disclosed

Corporate Social Responsibility (CSR) - Associate

Gurgaon / Gurugram

4-9 Yrs

Not Disclosed

Manager - Analytics (Machine Learning)

Gurgaon / Gurugram

3-4 Yrs

Not Disclosed

Analyst - Data Analytics

Gurgaon / Gurugram

1-3 Yrs

Not Disclosed

Data Engineer - DB2 zOS , IMS

Gurgaon / Gurugram

5-10 Yrs

Not Disclosed

Senior Engineering Manager

Bangalore / Bengaluru

12-15 Yrs

Not Disclosed

Business Analyst - Data Analytics

Gurgaon / Gurugram

3-4 Yrs

Not Disclosed

Lead Analyst

Gurgaon / Gurugram

5-10 Yrs

Not Disclosed

More about working at American Express

#4 Best Large Company - 2022

#1 Best Large Financial Services Company - 2022

#18 Best Large Company - 2021

HQ - New York City,New York, United States
Financial Services
10k-50k Employees (India)
Retail

Tell us how to improve this page.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 9 American Express reviews submitted by American Express employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if American Express is the right company for you. ... Read more

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American Express Reviews

American Express Salaries in Customer Success, Service & Operations Department in Mumbai

Analyst 4 salaries	₹7.7 L/yr - ₹13.4 L/yr
Relationship Manager 3 salaries	₹6 L/yr - ₹10 L/yr
Operations Analyst 3 salaries	₹4 L/yr - ₹8.5 L/yr
Business Development Executive 2 salaries	₹3 L/yr - ₹4.5 L/yr
Senior Customer Service Executive 2 salaries	₹7.5 L/yr - ₹9.4 L/yr