Amazon is rated
4.3 out of 5 stars on
AmbitionBox, based on 104 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Amazon is rated
4.3 out of 5 stars on
AmbitionBox, based on 104 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Amazon Virtual Customer Support Associate Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
104 reviews found
Sort by:
Popular
Virtual Customer Support Associate in
Ajmer (working remotely)
Full Time
·
Customer Success, Service & Operations - Other Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 10 Aug 2024
Likes
Only the benefits (Sodexo meal voucher and medical insurance)
Dislikes
No appreciation for the work we do. Even after being a top performer from last 6 weeks, no body has appreciated. Too much of work stress and call flow. They want the employees to work like a robot even on the festivals when they have the option to take an off still they want us to do overtime. Managers are of no use, they will only create pressure on you that's it.
Virtual Customer Support Associate in
Nagpur (working remotely)
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 20 Aug 2024
Likes
Salary is credited on time, apart from that work culture is good
Dislikes
No job security at all, they 'll hire on contract basis and then after their sale is over, they will fire you no matter how best you are at your work.
Virtual Customer Support Associate in
Mumbai (working remotely)
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 19 Feb 2024
Likes
It's really great when it comes to work culture. Amazon is all about time. On time login and logout. It pays well and takes care of the increment more than any other company you have worked with previously.
Dislikes
Shift time is the biggest issue due to which you will not be able to maintain your secondary work. Each month shift being changed cause your body a trouble and creates problem.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Top Amazon Virtual Customer Support Associate Interview Questions
Virtual Customer Support Associate in
Kolkata (working remotely)
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Jan 2024
Likes
Nothing
Dislikes
If you r working in IN market they will treat you like a use and through pen. You will feel suffocating while working here
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 22 Oct 2023
Likes
Amazon offers wfh.
Dislikes
Shift timings, for me it was 11pm to 8am , salary hike is way to less not even 30% which is basic. I applied for some other role which was wfo but without my knowledge or any notice they changed or shifted me to vcs for wfh . I just couldn't keep up with vcs as I was not from that background
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate in
Pune (working remotely)
Full Time
·
Product Management - Technology Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 13 Feb 2024
Likes
Work culture is very good.
Dislikes
It was a contractual basis work.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate in
Coimbatore (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 06 Dec 2023
Likes
Amazon is a great place for freshers. Pay and policies are good, Shifts are good, Supportive environment.
Dislikes
Nothing to dislike
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Amazon.
Virtual Customer Support Associate in
Kolkata
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 24 Mar 2024
Likes
Like the growth, salary and especially the leaves and holidays.
Dislikes
Too much work pressure and some times the policy is not clear to anyone.
Virtual Customer Support Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 16 Jun 2023
Likes
Good support from team.
Good salary.
Good work culture.
Dislikes
Work pressure.
No growth.
Health issues.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate in
Chennai
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 15 Sep 2023
Likes
I would like Amazon company jobs
Dislikes
Nothing
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Virtual Customer Support Associate in
Mumbai (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 29 Mar 2024
Likes
Work life balance
Dislikes
No security
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate in
Kolkata
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Oct 2023
Likes
I worked in Amazon for two years and two month ...My likes about working here was that there were not any pressure from Senior team, You are driver of your own , with senior team as a guidance ....Also there were Perks as well. also hikes and promotional benefits were there
Dislikes
There was nothing much in dislike in genereal
Work Details
Work policy:
Mine was permanent Work From Home, as per my Job Profile , but there is also Work from Office culture as well
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate in
Chandigarh
Full Time
·
Customer Success Department
5.0
posted on 25 Apr 2024
Overall Rating
Virtual Customer Support Associate in
Lucknow
Full Time
·
Voice / Blended Department
5.0
posted on 21 Apr 2024
Overall Rating
Virtual Customer Support Associate in
Noida
Full Time
·
It Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 08 Apr 2021
Likes
Everything
Dislikes
Job becomes monotonous after a while, but overall it's good
Work Details
Very good
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 18 May 2024
Likes
The best thing about Amazon?
Company culture, you'll make good friends, managers are nice. Some even listen to your issues and try to solve them. Also as every month your manager changes, so you don't need to stick to a bad manager. Waise bohot Kam hi hai Jo kharab hai. Kiuki Amazon ka system hi aisa hai, uh kharab managers bhi bohot kuch bura kar nahi sakte, so work culture is the only good thing.
Salary is okayish.
Two week offs, so that's a good thing.
Leaves count is okaish....Read More
Dislikes
There are many!!!
Very very very very very slow promotion in Amazon vcs.
Work life balance ki toh lag jayegi... Matlab mene 11 se 8 ka shift Kiya hai, raat 11 se 8🙂
Some department are really bad, Germany ka process bohot hi Jada kharab hai, believe me I'm currently handling it. Lekin kuch process acche hai jaise north America.
Flow ka toh pucchi hi maat, b2b duals in Germany. 14-15 hazar deke 30 hazar ka kaam nikal rahe.
Week offs ka fix nahi hai, so that's a good and a bad thing....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate in
Hyderabad / Secunderabad (working remotely)
Contractual
·
Virtual Customer Support Associate Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 Dec 2024
Likes
Amazon treats everyone equally.
Appreciates for your good work.
Encourages if you don't meet your target.
There is no discouragement at Amazon.
It understand everyone's situation.
Amazon always gives clear instructions about what they want from us and try to make it easier to do.
I am a grateful to be a part of Amazon.
Dislikes
There is only one thing that is, I always want to be a part of Amazon as a permanent employee.
But they usually hire on contract basis for 3 months.
Virtual Customer Support Associate (working remotely)
Contractual
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 18 Oct 2024
Likes
I like work life balance , 5 days working 2 days off and apart from it overtime shifts in that you get double pay
Dislikes
Sometimes as a vcs agent we do not have any option to help customers, and Amazon India delivery services is worst so due to it VCSA have to face Customer bash. And they too can't too anything bcs they also have limited options , they need to improve thier delivery person
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Contractual
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 21 Aug 2024
Likes
Amazon hires freshers and gives them proper training. The training time is honeymoon time. Also they have increased nightshift allowances recently.
Dislikes
Very bad management. Horrible manager, low salary, no hikes, breaks cannot be taken as per your convenience, no appreciation for people, filled with greedy and selfish people, horrible shift timings, no job security as these people can kick you out any day from the organization literally.
They are hiring for contractual instead of hiring permanently. Please don't join Amazon. Rest is your choice
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate in
Bangalore / Bengaluru
Contractual
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 31 Dec 2024
Likes
Benefits included with the package.
Dislikes
No job security. Managers and others setting wrong expectations regarding the contract. Was told to meet the targets and be in top to get permanent job. Kept the performance on top for 3-4 months, got appreciation mail from Senior leaderships, even won around 5k Amazon gift card RnR, still contract was ended.
So, I don't think I can recommend anyone to Amazon.
People also ask about Amazon's Virtual Customer Support Associates
How is Amazon to work for?
Amazon is rated 4.3 out of 5, based on 104 reviews by employees on AmbitionBox.
Amazon is known for Company culture which is rated at the top and given a rating of 4.4. However, Career growth is rated the lowest at 3.5 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.3 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.4 at Amazon by 104 employees. While job security is rated 3.6 and work-life balance is rated 4.1 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
Is work from home available in Amazon?
According to AmbitionBox, 97% Amazon employees work from home permanently (based on 26 AmbitionBox reviews in last 6 months).
Tell us how to improve this page.
Amazon Virtual Customer Support Associate Reviews by Locations