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based on 24.2k Reviews

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Amazon Virtual Customer Support Associate Reviews

based on 103 reviews
Updated 14 Jan, 2025

Overall Rating

4.3/5
How AmbitionBox ratings work?

Category Ratings

4.4

Company culture

4.3

Salary & Benefits

4.1

Work-Life balance

4.0

Skill development

3.9

Work Satisfaction

3.6

Job Security

3.5

Promotions/Appraisal

Top Mentions in Amazon Virtual Customer Support Associate Reviews

103 reviews found

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Top Amazon Virtual Customer Support Associate Interview Questions

Q1. Do you know any of the devices Amazon owned?
Q2. difference between a good customer service and great service

Get interview-ready with top interview questions

View all 10 questions
Q3. How people get information about customer service ?
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People also ask about Amazon's Virtual Customer Support Associates

Is Amazon a good place to work for Virtual Customer Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 103 employee reviews, it's clear that most virtual customer support associates have a positive experience working at Amazon. Company culture holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.5. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon pay their Virtual Customer Support Associates well?
According to AmbitionBox reviews, Amazon virtual customer support associates rate their salary and benefits at 4.3 out of 5, based on 103 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's virtual customer support associates salaries here and to read reviews specifically about salary and benefits at Amazon for virtual customer support associates, click here.
How is the work culture at Amazon for Virtual Customer Support Associates?
Work culture at Amazon for virtual customer support associates is rated 4.4 out of 5 by 103 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for virtual customer support associates, click here.
How is the job security at Amazon for Virtual Customer Support Associates?
Based on 103 reviews on AmbitionBox, Amazon's virtual customer support associates rate job security at 3.6 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Amazon for virtual customer support associates, click here.
Is work from home available to Virtual Customer Support Associates at Amazon?
According to AmbitionBox, 96% of Amazon's virtual customer support associates work from home permanently, 4% work from the office, and undefined% follow a hybrid model, based on 25 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at Amazon for virtual customer support associates, click here.

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Work Policy for Amazon Virtual Customer Support Associate

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Workplace policy may vary based on Department, Designation and Location.

based on 25 reviews in last 6 months

Permanent work from home

Permanent work from home

96%
Work from office

Work from office

4%

Gender Based Ratings for Amazon Virtual Customer Support Associate

based on 103 reviews
4.2
Rated by 50 Women

Rated 4.4 for Salary & Benefits and 4.2 for Company Culture

women
4.4
Rated by 53 Men

Rated 4.7 for Company Culture and 4.2 for Salary & Benefits

men

Working Days for Amazon Virtual Customer Support Associate

based on 103 reviews
Rotational Shift
76%
Monday to Friday
21%
Other
3%

Work Timings for Amazon Virtual Customer Support Associate

based on 103 reviews
Flexible timing
Strict (11pm - 8am)
Strict (3pm - 12am)
59%
6%
6%
29% employees reported other strict timings

Shift Timings for Amazon Virtual Customer Support Associate

based on 103 reviews
Night shift
Day shift
67%
33%

Business Travel for Amazon Virtual Customer Support Associate

based on 103 reviews
No travel
96%
Within city
4%
Amazon Virtual Customer Support Associate Salary
based on 363 salaries
₹1.8 L/yr - ₹4.8 L/yr
8% more than the average Virtual Customer Support Associate Salary in India
View more details
freemeal
Free meal
3 total responses
retirement
Retirement benefits
2 total responses
healthCheckup
Annual health checkup
2 total responses
mentalHealth
Mental health wellbeing
2 total responses
+26 more benefits
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