Amazon is rated
4.3 out of 5 stars on
AmbitionBox, based on 103 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Amazon is rated
4.3 out of 5 stars on
AmbitionBox, based on 103 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Amazon Virtual Customer Support Associate Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
103 reviews found
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Popular
Virtual Customer Support Associate (working remotely)
Contractual
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 20 Oct 2024
Likes
One of the best work culture and employee benefits among the corporate sector...most managers have a very nice behavior towards the associates, very expressive work culture.
Dislikes
Contractual employees are not converted to permanent employees even after good performance
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 04 Dec 2024
Likes
Awesome work environment
Dislikes
They usually hire for contractual role and even after great work performance they end the contract as say business requirements
Virtual Customer Support Associate (working remotely)
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Amazon is good company to start your corporate carrier
Dislikes
Amazon don't support the employees on peak seasons
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 14 May 2024
Likes
salary is good as compared to other companies and also you get 2 days week offs which is good.
Dislikes
sometimes the manager assigned is not supportive.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 05 Jul 2024
Likes
Amazon really good in hearing employees voice .
Dislikes
It takes many years to promote for next level.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 15 May 2024
Likes
Great place to work and great salary
Dislikes
Nothing like such dislikes. Everything’s good.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Amazon.
Virtual Customer Support Associate in
Hyderabad / Secunderabad
Contractual
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 05 Jan 2024
Likes
Work environment, best work training, and appreciation for the work done..
Dislikes
Employees who are under seasonal tenure should be made full time employees on basis of their performance. But that is not followed mostly. I did not like it.
Virtual Customer Support Associate in
Hyderabad / Secunderabad (working remotely)
Contractual
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 08 Feb 2024
Likes
An easy job which you can give your best Perks and benefits are so much to achieve .
For a fresher the salary and it's extra benefits are very useful.
Dislikes
No job security , if you give the best the job guarantee will not be sure so just do your job and find the alternate options to secure your future cause it's a seasonal job and won't stay long to make your future in Amazon .
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
After Sales Service & Repair Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Dec 2024
Likes
Great work experience and healthy working environment.
Dislikes
NA
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 24 Dec 2024
Likes
Pay is good, less office politics
Dislikes
I was on contractual so only 1/100 gets extension or even less as my known ones were also laid off which sums to around 40 people
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Perks and benefits
Dislikes
Offering mostly Contractual jobs.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Contractual
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Jun 2023
Likes
None
Dislikes
I dislike each every thing from this job. Such a stressful job it is. Very headache. Please don't choose this. I request people who are thinking to join for non voice, chat process, voice process please don't choose these roles in Amazon. Lot of work you need to handle. They get satisfied even if you sit for 10 hours and solved 40+ customers. Per day you will minimum of 30 contacts. Which is nothing for managers and trainers. You need get yes responses in anyway. I didn't liked these kind of rules in Amazon. I didn't expected they ll give this much of stress. I will give 0 rating for this role....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 17 Sep 2024
Likes
Culture
Dislikes
Salary is low compared to the work we are given
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Contractual
·
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 31 Dec 2024
Likes
You’ll have job satisfaction and you’ll have good perks and benefits
Dislikes
We have to do our job properly then only you’ll be recognised
Virtual Customer Support Associate (working remotely)
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 16 Dec 2024
Likes
Only training sessions
Dislikes
Pathetic job. No work life balance. You need to work only from your home, it’s not a remote job.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate in
Noida (working remotely)
Full Time
·
Voice \/ Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 Jan 2025
Likes
It’s overall good experience to work with amazon
Dislikes
Shift timing is not so good
Virtual Customer Support Associate in
Hyderabad / Secunderabad (working remotely)
Contractual
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 24 Apr 2024
Likes
Options
Dislikes
Nothing for now, a little stress and pressure on work
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 13 Sep 2024
Likes
Benifits and allowances
Dislikes
Shift timings
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Virtual Customer Support Associate (working remotely)
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 27 Sep 2024
Likes
Everything
Dislikes
Amazon may not give you a promotion untill you are an employee of 5 years
People also ask about Amazon's Virtual Customer Support Associates
Is Amazon a good place to work for Virtual Customer Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 103 employee reviews, it's clear that most virtual customer support associates have a positive experience working at Amazon. Company culture holds the highest rating at 4.4, while career growth is rated the lowest amongst all factors at 3.5. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon pay their Virtual Customer Support Associates well?
According to AmbitionBox reviews, Amazon virtual customer support associates rate their salary and benefits at 4.3 out of 5, based on 103 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's virtual customer support associates salaries here and to read reviews specifically about salary and benefits at Amazon for virtual customer support associates, click here.
How is the work culture at Amazon for Virtual Customer Support Associates?
Work culture at Amazon for virtual customer support associates is rated 4.4 out of 5 by 103 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for virtual customer support associates, click here.
How is the job security at Amazon for Virtual Customer Support Associates?
Based on 103 reviews on AmbitionBox, Amazon's virtual customer support associates rate job security at 3.6 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Amazon for virtual customer support associates, click here.
Is work from home available to Virtual Customer Support Associates at Amazon?
According to AmbitionBox, 96% of Amazon's virtual customer support associates work from home permanently, 4% work from the office, and undefined% follow a hybrid model, based on 25 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at Amazon for virtual customer support associates, click here.
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