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4.1

based on 23.9k Reviews

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Amazon Customer Support Associate Reviews

based on 170 reviews
Updated 15 Dec, 2024

Overall Rating

4.2/5
How AmbitionBox ratings work?

Category Ratings

4.2

Company culture

4.1

Work-Life balance

4.0

Salary & Benefits

3.9

Work Satisfaction

3.8

Skill development

3.7

Job Security

3.4

Promotions/Appraisal

Top Mentions in Amazon Customer Support Associate Reviews

170 reviews found

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Top Amazon Customer Support Associate Interview Questions

Q1. If the Candidate is comfortable with the shifts
View answer (1)
Q4. Disadvantages of the social media?
View answer (1)
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People also ask about Amazon's Customer Support Associates

How is Amazon to work for?
Amazon is rated 4.2 out of 5, based on 170 reviews by employees on AmbitionBox. Amazon is known for Company culture which is rated at the top and given a rating of 4.2. However, Career growth is rated the lowest at 3.4 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.0 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.2 at Amazon by 170 employees. While job security is rated 3.7 and work-life balance is rated 4.1 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
Is work from home available in Amazon?
According to AmbitionBox, 84% Amazon employees work from home permanently, 5% work from office 3 days/week (based on 18 AmbitionBox reviews in last 6 months).

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Work Policy for Amazon Customer Support Associate

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Workplace policy may vary based on Department, Designation and Location.

based on 18 reviews in last 6 months

Permanent work from home

Permanent work from home

84%
Work from office

Work from office

11%
Hybrid

Hybrid

5%

3 days/week from office

5%

Gender Based Ratings for Amazon Customer Support Associate

based on 163 reviews
4.3
Rated by 59 Women

Rated 4.2 for Company Culture and 4.2 for Salary & Benefits

women
4.3
Rated by 104 Men

Rated 4.3 for Company Culture and 4.1 for Work-Life Balance

men

Working Days for Amazon Customer Support Associate

based on 170 reviews
Rotational Shift
72%
Monday to Friday
22%
Other
4%
Monday to Saturday
2%

Work Timings for Amazon Customer Support Associate

based on 170 reviews
Flexible timing
Strict (9am - 6pm)
Strict (10am - 7pm)
52%
10%
6%
32% employees reported other strict timings

Shift Timings for Amazon Customer Support Associate

based on 170 reviews
Day shift
Night shift
61%
39%

Business Travel for Amazon Customer Support Associate

based on 170 reviews
No travel
86%
Within city
10%
Within country
3%
International travel
1%
Amazon Customer Support Associate Salary
based on 593 salaries
₹1.5 L/yr - ₹5 L/yr
21% more than the average Customer Support Associate Salary in India
View more details
cab
Office cab/shuttle
14 total responses
freemeal
Free meal
4 total responses
joining
Joining bonus
1 total response
healthInsurance
Health insurance
16 total responses
+9 more benefits
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