Amazon is rated
4.3 out of 5 stars on
AmbitionBox, based on 41 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Amazon is rated
4.3 out of 5 stars on
AmbitionBox, based on 41 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Amazon Technical Support Associate Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
41 reviews found
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Popular
Technical Support Associate (working remotely)
VCS NORTH AMERICA Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 Jul 2022
Likes
the pay & gifts you get in peak season.
Dislikes
managers have no hands on experience about the things entry or level 2 associates go through. they only care about metrics & the time you spent on the desk.. this mf called nikhil grpm was the most half assed dimwitted person I've ever seen. he promises you that you won't have to pay any buyout if you wish to resign and then later slaps you with a 30,000 paycheck that you'll have to pay over a duration to extort a relieving letter from his bU!tt. this is the case with most of the managers for CS india/NA/UK,etc. your team leader will keep annoying you if you aren't productive even in graveyard shifts. your health is definitely on stake. DO NOT JOIN VCS IF YOU HAVE FURTHURE EDUCATION PENDING AND HAVE OTHER JOB OPTIONS.. mfs will switch ur routine as they like and will put you through hell by making you answer calls, chats and emails all at once and nobody will appreciate your work. nobody will. period....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Kolkata (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 19 Dec 2024
Likes
Work culture, skill development, supportive management
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Aug 2023
Likes
Work Culture is great
Dislikes
Nothing as of now
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
IT Network Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Jan 2022
Likes
It is waste of time to even discuss about it. No growth, no job satisfaction....ticketing team can't resolve the tickets, cx problems which have no reasonable solution and metrics without any logic...even if cx's problems are resolved and in cases where cx contacts Amazon through an email thanking and appreciating the support, the metrics would drop drastically compared to when cx gives a no..and the Ops and Grpms expect any call to be resolved in 7 mins even though if the cx at the other end is an old man/women who don't even know what a router is.....and they don't want cx to be rushed through the call to achieve 7 mins goal. To manage this goal, you need to pull emails parallelly and keep resolving them quickly while the call would be going on.....greater multitasking....also, to be in top place for the week or month, the Ops or Grpms would not expect agents to transfer calls even if they are not from that skill, and even if the relevant team is available..unhealthy work culture.....what you talk and listen outside is different from you see inside the organization......worst site leaders and management with unhealthy competition.....no surprise if 24 Grpms left the organization last year....and every day it's normal to see 3 emails atleast from agents that it's their last working day..great internal politics ...internal Jon promotions which would never happen...Read More
Dislikes
Worst place to work...waste of time
Work Details
Worst
Work days: Rotational Shift
(Strict Timings)
Technical Support Associate in
Pune
Full Time
·
IT Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Feb 2023
Likes
Work environment
Dislikes
Nothing such
You are reading trusted reviews. Keep reading to find out more about
Amazon.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 14 May 2022
Likes
Only Salary
Dislikes
Overwork all the time
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Great work culture. Everyone was supportive and helpful and company polices are good. Company is genuinely employee oriented as they provide great support and appraisals to there employees.
Dislikes
Contract doesn't extended
Work Details
Great!!
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Apr 2022
Likes
Everything is good
Dislikes
Nothing much
Work Details
Work days: Rotational Shift
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Mar 2023
Likes
Great company to work in Hyderabad
Dislikes
No promotions in d2ts
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Chennai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 07 Mar 2023
Likes
Customer obessesion
Dislikes
Work life balance is not there
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate (working remotely)
Full Time
·
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 02 Sep 2024
Likes
Perks are good. Leave policy is also good.
Shift rotation takes place after 2 months. Ample time for body and mind to adjust to a routine.
Dislikes
Workload is high at times.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
New Delhi (working remotely)
Full Time
·
Voice \/ Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 24 Jan 2024
Likes
It's pretty great as I'm working from home so manger is supportive and I do get recognised for my efforts it's pretty great start to give to your career
Dislikes
Well like every company there are ups and downs the main thing I was disappointed at start was maintaining goals which was quite hard tbh when I was sme for new batches I saw many freshers struggling because of this and apet from that I think you have to get use to business requirements
Technical Support Associate (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Mar 2023
Likes
Here are 5 reasons to work at Amazon.
1. Work Environment
More than 21% of the employees believe that the work environment of Amazon is amazing to work in. Many employees claim it to be a good place to start a career in.
2. Brand Name
If you depend upon the brand name then it is best to jump on the offer of Amazon right away. The brand name holds a lot of value for the employees that are cited by 18% of the employees.
3. Quality of Work
Out of 720 employee’s reviews, 17% of the employees believe that the quality of work at Amazon is good to go. Some of the employees have given feedback saying that skill-oriented jobs are essential for the seekers.
4. Salary
The employees working at Amazon states that the salary of the company is as per the market and industry standards. Along with this, some gave feedback that Amazon is a good place to grow and learn.
5. Work-Life Balance
More than 17% of employees believe that Amazon offers a work-life balance. The company offers flexibility and only extends the hours in case of emergency and the profile type of the professionals....Read More
Dislikes
No comments
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 May 2024
Likes
Remote job
Dislikes
Lot of pressure and pips
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Customer support Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 13 Jul 2022
Likes
-Agreable pay
-Exposure to how an MNC works
-Transportation allowance & NSA
Dislikes
-Downgrading of company's services overtime impacting the CS roles.
-High or unreal goals.
-No work satisfaction. Results are chance & luck based, hence despite giving it your all you might still have bad outcomes from time to time.
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Bangalore / Bengaluru
Technology / IT Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 02 Sep 2022
Likes
Very good work life balance
Dislikes
Promotions are long due and pay is less for associate level roles
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Pune
Customer Service Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 31 May 2022
Likes
Amazon is one of the best company I've worked in, it really has a very cool work culture, once you start working here you're just stressfree. Your TL's and managers are also quite supportive, along with work there are many fun activities which keep you stay energetic and positive and also you experience a great work life balance.
#Amazoniansforever
Dislikes
Honestly speaking there is nothing to dislike about this organization
Work Details
It's just amazing
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate (working remotely)
Full Time
·
D2VAS Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 29 Nov 2022
Likes
Good teammates, regular increments, and remote opportunity
Dislikes
KPI's and monthly averages are unrealistically high to achieve and to even be an average performer. One needs to forget his mental health to attain them.
People also ask about Amazon's Technical Support Associates
How is Amazon to work for?
Amazon is rated 4.3 out of 5, based on 41 reviews by employees on AmbitionBox.
Amazon is known for Salary & Benefits which is rated at the top and given a rating of 4.4. However, Career growth is rated the lowest at 3.9 and can be improved. To know first hand how it is like to work at Amazon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Amazon?
According to AmbitionBox ratings, Amazon employees rate its salary and benefits as 4.4 out of 5. You can know more about Amazon Salaries at AmbitionBox
How is the work culture at Amazon?
Work culture is rated 4.3 at Amazon by 41 employees. While job security is rated 4.2 and work-life balance is rated 4.2 at Amazon. Read detailed reviews by employees of Amazon on AmbitionBox.
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