Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Amazon

Compare

4.1

based on 24k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Internet/Product Company - 2024

Filter reviews by

Amazon Customer Service Representative Reviews

based on 5 reviews

Updated 1 Oct, 2023

Overall Rating

4.3/5

How AmbitionBox ratings work?

Category Ratings

4.5

Work-Life balance

4.3

Company culture

4.2

Salary & Benefits

4.1

Job Security

4.0

Work Satisfaction

3.9

Skill development

3.9

Promotions/Appraisal

Top Mentions in Amazon Customer Service Representative Reviews

5 reviews found for "salary"

Return to all reviews

Customer Service Representative (working remotely)

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 01 Oct 2023

Likes

Amazing workplace and good leadership

Dislikes

Salary structure

Customer Service Representative in Noida

Trading, Asset & Wealth Management Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 13 May 2022

Likes

Absolutely NOTHING

Dislikes

Please don't go by the brand name. They will treat you like a slave. They will give you graveyard shifts and non stop calls. Growth from L2 to L3 is impossible so don't expect. People have been working as customer service associate since 4-5 years as well with no increment. You don't have incentives and bonus as well only once a year</mark>. They expect you to take 90 calls a day and breaks when they ask you to take break. You can't even take break according to your own wish. If you have no ambitions in life, this job is for you....Read More

Work Details

Pathetic

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

What people are saying about Amazon

View All

Loking For A Job Referrals

Hello all, I am having difficulty connecting with people for jobs, have applied at Amazon, Deloitte, Wells Fargo, CITI etc via career page but it's been months and no response. And can't find much on Linkedin. I would really appreciate it if you guys can share any consultancy numbers based in Mumbai or their emails or if you can let me know about any vacancies in your company. I have worked in Icogz for 1 year 10 months as a Junior Python Developer, then I am recently working in Network Tech Lab as Software Engineer (Python) for 6 months. I have a total of 2.4 years of experience. My current CTC is 3 lpa. Complete graduation From Viva College Mumbai University. I live in Mumbai.( If that helps?)

Got a question about Amazon?

Ask anonymously on communities.

Customer Service Representative in Noida

Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 29 Jan 2022

Likes

good work life balance but pay is less

Dislikes

they pay less

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

CS Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 04 Dec 2019

Likes

Work culture was best. Not anymore Amazon is giving the same freedom tho.

Dislikes

No good pay, no performance based incentives, no growth at all.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Hyderabad / Secunderabad

CSA Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 05 Nov 2018

Likes

Compensation and benefits

Dislikes

Slow growth

Work Details

Fun

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

People also ask about Amazon's Customer Service Representatives

Is Amazon a good place to work for Customer Service Representatives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 5 employee reviews, it's clear that most customer service representatives have a positive experience working at Amazon. Work-Life balance holds the highest rating at 4.5, while career growth is rated the lowest amongst all factors at 3.9. Read reviews about work-life balance and career growth on AmbitionBox.

Does Amazon pay their Customer Service Representatives well?

According to AmbitionBox reviews, Amazon customer service representatives rate their salary and benefits at 4.2 out of 5, based on 5 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer service representatives salaries here and to read reviews specifically about salary and benefits at Amazon for customer service representatives, click here.

How is the work culture at Amazon for Customer Service Representatives?

Work culture at Amazon for customer service representatives is rated 4.3 out of 5 by 5 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer service representatives, click here.

How is the job security at Amazon for Customer Service Representatives?

Based on 5 reviews on AmbitionBox, Amazon's customer service representatives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Amazon, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Amazon for customer service representatives, click here.

Tell us how to improve this page.

Amazon Customer Service Representative Reviews by Locations

Amazon Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 5 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 63% of employees reported the working d...Read more