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Air India Customer Service Executive Reviews

based on 46 reviews
Updated 5 Dec, 2024

Overall Rating

4.1/5
How AmbitionBox ratings work?

Category Ratings

3.8

Skill development

3.6

Work-Life balance

3.6

Company culture

3.5

Work Satisfaction

3.5

Salary & Benefits

3.5

Job Security

3.1

Promotions/Appraisal

Top Mentions in Air India Customer Service Executive Reviews

46 reviews found

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Top Air India Customer Service Executive Interview Questions

Q1. What is baggage allowance, ssr, whcr, round trip ?
Q2. What is customer service?
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People also ask about Air India's Customer Service Executives

How is Air India to work for?
Air India is rated 4.1 out of 5, based on 46 reviews by employees on AmbitionBox. Air India is known for Skill development which is rated at the top and given a rating of 3.8. However, Career growth is rated the lowest at 3.1 and can be improved. To know first hand how it is like to work at Air India read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Air India?
According to AmbitionBox ratings, Air India employees rate its salary and benefits as 3.5 out of 5. You can know more about Air India Salaries at AmbitionBox
How is the work culture at Air India?
Work culture is rated 3.6 at Air India by 46 employees. While job security is rated 3.5 and work-life balance is rated 3.6 at Air India. Read detailed reviews by employees of Air India on AmbitionBox.

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Gender Based Ratings for Air India Customer Service Executive

based on 45 reviews
4.0
Rated by 22 Women

Rated 4.1 for Skill Development and 3.9 for Work-Life Balance

women
4.1
Rated by 23 Men

Rated 3.5 for Company Culture and 3.5 for Work Satisfaction

men

Working Days for Air India Customer Service Executive

based on 46 reviews
Rotational Shift
70%
Monday to Saturday
17%
Monday to Friday
10%
Alternate Saturday off
3%

Work Timings for Air India Customer Service Executive

based on 46 reviews
Flexible timing
Strict (9pm - 7.30am)
Strict (2.30pm - 10.30pm)
63%
6%
6%
25% employees reported other strict timings

Shift Timings for Air India Customer Service Executive

based on 46 reviews
Day shift
Night shift
83%
17%

Business Travel for Air India Customer Service Executive

based on 46 reviews
No travel
64%
Within country
15%
Within city
15%
International travel
6%
Air India Customer Service Executive Salary
based on 130 salaries
₹1 L/yr - ₹6 L/yr
10% more than the average Customer Service Executive Salary in India
View more details
freemeal
Free meal
2 total responses
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
1 total response
softskill
Job/Soft skill training
3 total responses
+1 more benefit
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