Customer Associate

Customer Associate Interview Questions and Answers for Freshers

Updated 11 Dec 2023

Q1. Do you have computer/ laptop with good internet connection

Ans.

Yes, I have a laptop with a reliable internet connection.

Ans.

Sales is the process of persuading and convincing customers to purchase a product or service.

Sales involves understanding customer needs and providing solutions.
Building rapport and trust with customers is crucial in sales.
Effective communication and active listening skills are important in convincing customers.
Highlighting the benefits and value of the product or service can help in convincing customers.
Providing excellent customer service and addressing any concerns can inc...read more

Ans.

Internet speed varies depending on the type of connection and service provider.

Internet speed is measured in Mbps (megabits per second)
Fiber optic connections offer the fastest speeds, up to 1000 Mbps
DSL and cable connections typically offer speeds ranging from 10-100 Mbps
Mobile data speeds vary depending on network coverage and technology (3G, 4G, 5G)
Internet speed can also be affected by factors such as distance from the provider, network congestion, and device capabilities

Ans.

Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.

Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as in-person, over the phone, via email, or through online chat.
Examples of good custo...read more

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Ans.

Traffic congestion is a major problem in Bangalore.

Traffic congestion is a daily issue in Bangalore due to the increasing number of vehicles on the road.
The lack of proper infrastructure and road planning exacerbates the problem.
Traffic jams during peak hours result in significant time wastage for commuters.
The pollution caused by idling vehicles in traffic congestion has adverse effects on air quality.
Efforts to improve public transportation and promote carpooling have been ...read more