Customer Associate Interview Questions and Answers for Freshers

Yes, I have a laptop with a reliable internet connection.

• I have a laptop with a high-speed internet connection.

• I am comfortable using various software and online tools.

• I have experience troubleshooting basic technical issues.

• I am willing to upgrade my equipment if necessary.

Sales is the process of persuading and convincing customers to purchase a product or service.

• Sales involves understanding customer needs and providing solutions.

• Building rapport and trust with customers is crucial in sales.

• Effective communication and active listening skills are important in convincing customers.

• Highlighting the benefits and value of the product or service can help in convincing customers.

• Providing excellent customer service and addressing any concerns can inc...read more

Internet speed varies depending on the type of connection and service provider.

• Internet speed is measured in Mbps (megabits per second)

• Fiber optic connections offer the fastest speeds, up to 1000 Mbps

• DSL and cable connections typically offer speeds ranging from 10-100 Mbps

• Mobile data speeds vary depending on network coverage and technology (3G, 4G, 5G)

• Internet speed can also be affected by factors such as distance from the provider, network congestion, and device capabilities

Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as in-person, over the phone, via email, or through online chat.

• Examples of good custo...read more