What is customer service

Question

Accepted Answer

Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.

Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as in-person, over the phone, via email, or through online chat.
Examples of good customer service include promptly responding to customer queries, being empathetic and understanding, and going above and beyond to meet customer needs.
Customer service plays a crucial role in building customer loyalty and satisfaction, as well as maintaining a positive brand image.

Accepted Answer

Customer service is a provision of service to the customers before or after purchase

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