BPO Associate Interview Questions and Answers for Freshers

BPO stands for Business Process Outsourcing.

• BPO involves contracting non-core business functions to a third-party provider.

• It includes services like customer support, technical support, data entry, and more.

• BPO helps companies reduce costs, improve efficiency, and focus on core business activities.

• Examples of BPO companies include Accenture, Genpact, and Infosys.

Types of loans include personal loans, home loans, auto loans, student loans, and business loans.

• Personal loans

• Home loans

• Auto loans

• Student loans

• Business loans

Customer satisfaction is the measure of how happy customers are with the products or services provided by a company.

• Customer satisfaction is crucial for the success of any business.

• It is measured through surveys, feedback, and reviews.

• Companies need to ensure that they meet or exceed customer expectations.

• Improving customer satisfaction can lead to increased loyalty and repeat business.

• Examples of companies with high customer satisfaction include Amazon, Apple, and Zappos.

An active response is a quick and engaged reply to a situation or question.

• Listen carefully to the question or situation before responding

• Engage with the person asking the question to show interest

• Provide a clear and concise answer to address the issue at hand