BPO Associate

BPO Associate Interview Questions and Answers for Freshers

Updated 3 Apr 2024
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Q1. What do you mean by bpo

Ans.

BPO stands for Business Process Outsourcing.

  • BPO involves contracting non-core business functions to a third-party provider.

  • It includes services like customer support, technical support, data entry, and more.

  • BPO helps companies reduce costs, improve efficiency, and focus on core business activities.

  • Examples of BPO companies include Accenture, Genpact, and Infosys.

Q2. What are the types of loans

Ans.

Types of loans include personal loans, home loans, auto loans, student loans, and business loans.

  • Personal loans

  • Home loans

  • Auto loans

  • Student loans

  • Business loans

Q3. Customer satisfaction explain

Ans.

Customer satisfaction is the measure of how happy customers are with the products or services provided by a company.

  • Customer satisfaction is crucial for the success of any business.

  • It is measured through surveys, feedback, and reviews.

  • Companies need to ensure that they meet or exceed customer expectations.

  • Improving customer satisfaction can lead to increased loyalty and repeat business.

  • Examples of companies with high customer satisfaction include Amazon, Apple, and Zappos.

Q4. An active response

Ans.

An active response is a quick and engaged reply to a situation or question.

  • Listen carefully to the question or situation before responding

  • Engage with the person asking the question to show interest

  • Provide a clear and concise answer to address the issue at hand

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₹ 0 L/yr - ₹ 0 L/yr
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BPO Associate 2-7 years
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