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4 BPO Associate Jobs

Bpo Associate

0-1 years

₹ 3 - 3.25L/yr

Visakhapatnam

10 vacancies

Bpo Associate

Infinite Computer Solutions

posted 7d ago

Job Description

Job Opening: BPO Associate

Location: Visakhapatnam (Vizag)
Salary: 3.2 LPA
Education: B.Sc / B.Com / B.A / BCA / BBA (B.Tech / B.E not allowed/PG Not Eligible)
Joining Time: Immediate
Shift: Any shift (Night shift allowance applicable)
Transport: Two-way cab provided
Bond: 2 years (200000/- penalty if broken)

Group Discussion Mode:- Virtual/online session

Technical Interview Mode:- Walk In

Skills Required:

  • Excellent communication and active listening skills
  • Strong problem-solving and multitasking abilities
  • Customer-centric mindset with empathy
  • Ability to handle customer queries and provide resolutions
  • Adherence to quality and compliance standards

Responsibilities:

  1. Customer Support: Handle inbound/outbound calls, chats, and emails, ensuring timely and accurate query resolution.
  2. Issue Resolution: Troubleshoot technical issues and escalate complex cases when needed.
  3. Product Knowledge: Stay updated on company products, policies, and processes.
  4. Customer Experience: Ensure a friendly and professional approach in all interactions.
  5. Escalation Management: Identify and route critical issues to the appropriate teams.
  6. Compliance & Documentation: Maintain accurate records and follow company policies.
  7. Quality & Performance: Meet KPIs, participate in training, and continuously improve service quality.
  8. Collaboration: Work with internal teams to enhance customer support processes.



Employment Type: Full Time, Permanent

Read full job description

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What BPO Associate at Infinite Computer Solutions are saying

What Infinite Computer Solutions employees are saying about work life

based on 1.5k employees
73%
85%
67%
69%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Infinite Computer Solutions Benefits

Submitted by Company
Health & Insurance
Financial Benefits
Professional Support & Learning
Office Perks
Time Off
Submitted by Employees
Health Insurance
Work From Home
Team Outings
Cafeteria
Soft Skill Training
Job Training +6 more
View more benefits

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Infinite Computer Solutions Chennai Office Locations

View all
Chennai, Tamil Nadu Office
Unit 45/46, Block 3 SDF Buildings, MEPZ Tambaram, TN 600045 Chennai, Tamil Nadu
Chennai, Tamil Nadu Office
1st Floor, Gamma Block Alpha City Complex 25, TN 600110 Chennai, Tamil Nadu

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