Technical Account Manager (3-5 yrs)

The Team & Role:

- The Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution.

- As a Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products.

- Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers.

- As a Technical Account Manager, you will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team.

- A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization.

- This is a remote position, so you'll be working remotely while occasionally getting together with your team for office visits, events, or offsites.

- Of course, you're welcome to come into the office more often if you're nearby.

- This is a hybrid position, so you'll work both remotely and in the office.

- This is a location specific position that requires you to come into the office regularly to be most effective.

- Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS

What You'll Do?

- Conduct requirements gathering, gap analysis, testing and support sessions with customers.

- Work directly with Zuora Product Engineers on customer use cases and feedback

- Create, review and understand data/object models documentation.

- Create, review and understand process flows and architecture diagrams.

- Help maintain the overall customer health and be focused on the technical health of the customer.

- Establish and maintain system configuration, architectures and an overall runbook for each of your customers.

- Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.

- Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.

- Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.

- Provide guidance and updated best practices to customers using quarterly roadmaps and new features.

- Follow up with customers to ensure delivered work meets original requirements and approved designs.

- Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed

- Develops and delivers custom customer solution specific training materials.

- Supports the customer with regularly scheduled calls to answer functional and technical questions.

Your Experience:

- At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions

- At least 3 to 5 years of experience in customer-facing solution delivery within a professional services organization, as a Technical Account Manager or Solution Architect and/or Senior Business Consultant with a leading technology consulting company.

- 3-5 years of enterprise level expertise with ERP, Order to Cash, Billing, and/or CRM solutions a plus.

- Graduate or Post-Graduate in Computer Science or in Business preferred.

- Code experience such as SQL, PLSQL or another programming language

- Object oriented framework experience.

- Ability to review API documentation and assist customers in determining how best use APIs and troubleshoot API integrations.

- Ability to review Zuora workflows and assist customers in troubleshooting these workflows.

- Demonstrated leadership abilities to lead business discussions with customers and architect the value of our solution and the best practices to implement it.

- Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation.

- Experience with solution implementation in the areas of revenue recognition, order-to-cash including account receivables, finance, and general ledger.

- Must be a strong team player with excellent communication skills at the business and technical level, able to collaborate as part of a team to deliver exceptional customer results in a rapid paced implementation environment.

- Experience managing tasks on multiple projects simultaneously.