Zuora - Technical Writer - Software Documentation (6-10 yrs)

Company Overview :

At Zuora, we do Modern Business. Were helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. Its an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the worlds most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role :

The Technical Documentation team at Zuora is pivotal in ensuring the success of our customers. Our team of experienced technical writers owns the end-to-end documentation lifecycle for our cloud-based software solution, and were looking for an excellent writer to join us as we expand the team within India into Chennai.

You are a great fit if you love figuring out how things work, have a passion for technology, and are able to turn complex ideas into simple instructions and conceptual content.

What Youll Do :

- Research, write, and maintain high-quality online documentation

- Become an expert on our products from both a technical and business standpoint

- Work independently and manage your own projects while building relationships across Zuora

- Collaborate closely with product managers, software engineers, customer support agents, and other technical writers

- Articulate the documentation needs of our customers, strategic partners, and internal users

- Lead initiatives to enhance the effectiveness and influence of the Technical Documentation

team

Your Experience :

- 6+ years of technical writing experience. We will also consider related experience

- Excellent spoken and written English.

- All of our documentation is written in English

- Great project management skills and knowledge of technical writing best practices

- Experience authoring in structured XML (DITA)

- Experience leading or mentoring other technical writers

- The ability to manage competing priorities in a fast-paced environment

- A passion for technology and a desire to learn. You will learn something new every day!

It Would Be a Bonus If You Have :

- A strong technical background, such as a degree in Computer Science or a related subject

- Knowledge of accounting, finance, billing, payments, or another business function

- Experience using and documenting REST APIs

- Experience using web authoring tools and content management systems

- Experience of UX writing, content strategy, or information architecture

- Experience with the Agile software development process