10+ Technical Account Manager Interview Questions and Answers

I will analyze the issue, identify the root cause, and provide a solution to improve performance.

• Gather information about the issue and the client's environment

• Analyze the data to identify the root cause of the performance issue

• Provide recommendations to improve performance, such as optimizing processes or increasing resources

• Work with the client to implement the solution and monitor the results

• Provide ongoing support and maintenance to ensure continued performance improvemen...read more

Stay calm, listen actively, empathize, apologize, offer solutions, escalate if necessary.

• Stay calm and composed to defuse the situation

• Listen actively to understand the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions or alternatives to address the customer's issue

• Escalate to a supervisor or manager if necessary

Table scan is a database operation that reads every row of a table. NLB and ALB are load balancing techniques.

• Table scan is an inefficient way of accessing data in a database.

• It is used when there is no index available for the query.

• NLB stands for Network Load Balancer and is used for TCP/UDP traffic.

• ALB stands for Application Load Balancer and is used for HTTP/HTTPS traffic.

• NLB operates at the transport layer while ALB operates at the application layer.

TCP/IP and OSI are networking models used to facilitate communication between devices on a network.

• TCP/IP is a 4-layer model used in the internet and most modern networks.

• OSI is a 7-layer model used in academic and theoretical contexts.

• TCP/IP is more widely used and simpler than OSI.

• TCP/IP is used in HTTP, FTP, and SMTP protocols.

• OSI is used in X.25 and ISDN protocols.

I own two bank accounts, one for personal use and one for business transactions.

• I have two bank accounts - one for personal use and one for business transactions

• I use one account for managing my personal finances

• I use the other account for handling business transactions and expenses

Citrix is a software company that provides virtualization, networking, and cloud computing solutions.

• Citrix offers products such as XenApp, XenDesktop, and NetScaler for virtualization and networking solutions.

• Citrix also provides cloud computing solutions through their Citrix Cloud platform.

• Citrix is known for its remote access technology, allowing users to access their desktops and applications from anywhere.

• Citrix has partnerships with major technology companies such as Mi...read more

I currently have 2 loans.

• I have 1 student loan and 1 car loan.

• I am actively paying off both loans.

• I have a monthly budget to manage my loan payments.

Standard VM procedure involves creating, configuring, deploying, and managing virtual machines.

• Create a virtual machine with appropriate specifications

• Configure the virtual machine with necessary settings

• Deploy the virtual machine on a host server

• Manage the virtual machine by monitoring its performance and making necessary updates

• Examples: VMware vSphere, Microsoft Hyper-V, Oracle VirtualBox

Yes, I own a house and a car.

• Yes, I own a house in the suburbs.

• I also own a car for transportation.

• Having property helps me understand the needs of clients who own property.

My CIBIL score is excellent, reflecting my responsible financial behavior.

• My CIBIL score is above 800, indicating a strong credit history.

• I have consistently paid my bills on time and have low credit utilization.

• Lenders consider a high CIBIL score as a positive factor when evaluating loan applications.

Citrix offers a range of products for virtualization, networking, and cloud services.

• Citrix Virtual Apps and Desktops for virtualization

• Citrix ADC for networking

• Citrix Cloud for cloud services

• Citrix Endpoint Management for mobile device management

• Citrix Content Collaboration for secure file sharing

• Citrix Hypervisor for server virtualization