Associate Consultant - Customer Success

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make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.

ZS s Beyond Healthcare Analytics (BHCA) Team is shaping one of the key growth vector area for ZS, Beyond Healthcare engagement, comprising of clients from industries like Quick service restaurants, Technology, Food Beverage, Hospitality, Travel, Insurance, Consumer Products Goods other such industries across North America, Europe South East Asia region. BHCA India team currently has presence across New Delhi, Pune and Bengaluru offices and is continuously expanding further at a great pace. BHCA India team works with colleagues across clients and geographies to create and deliver real world pragmatic solutions leveraging AI SaaS products platforms, Generative AI applications, and other Advanced analytics solutions at scale.

Associate Consultant, Customer Success, BHCA: Customer Success Associate Consultant design, develop and execute high-impact analytics solutions for large, complex, structured, and unstructured data sets (including big data) to drive impact on client business (topline). This person will lead the engagement for AI based SaaS product deployment to clients across industries. Leverage their strong Data Science, analytics and engineering skills to build Advanced analytics processes, build scalable and operational process pipelines and find data-driven insights that help our clients solve their most important business problems and bring optimizations. Associate Consultants also engage with Project Leadership team and clients to help them understand the insights, summaries, implications and make plans to act on them.

What You ll Do:

• Deep analytics-tech expertise:
  • Develop and implement advanced algorithms that solve complex business problems in a computationally efficient and statistically effective manner leveraging tools like PySpark, Python, SQL on Client/ZS cloud environment
  • Execute statistical and data modelling techniques (e.g. hypothesis testing, A/B Testing setup, marketing impact analytics, statistical validity etc.) on large data sets to identify trends, figures and other relevant information with scalable and operational process implementations.
  • Evaluating emerging datasets and technologies that may contribute to our analytical platform including good understanding of Generative AI capabilities and SaaS products.
• Communication, collaboration, unstructured problem solving and client engagement (in a high performing and high intensity team environment):
  • Problem solving and Client engagement: Understand client business priorities, develop product use cases, do proforma analysis for estimating business opportunity, and deploy the use case for the clients.
  • Collaboration: Work in a cross-functional team environment to lead the client engagement and collaborate on holistic solutions comprising of best practices from Frontend and Backend engineering, Data Science, and ML Engineering area.
  • Storyboarding impact communication: Build effective storyboards to communicate solution impact to clients and ZS Leadership
  • Scaling mindset: Provide a structure to client engagement, build and maintain standardized and operationalized Quality Checks on team s work and ensuring high quality client deliverables
  • Team management: Export best practices and learnings to broader team and mentor Associates on teams

What You ll Bring:

• Bachelors degree in Computer Science (or Statistics) from a premier institute, and strong academic performance with analytics and quantitative coursework is required
• Knowledge of programming - Python (Deep Expertise), Pyspark, SQL
• Expertise in machine learning, regression, clustering, and classification models (preferably in a product environment)
• Knowledge of big data/advanced analytics concepts and algorithms (e.g. social listening, recommender systems, predictive modeling, etc.)
• Excellent oral and written communication skills
• Strong attention to detail, with a value-addition mindset
• Excellent critical thinking and problem-solving skills
• High motivation, good work ethic and maturity.
• 3-5 years of relevant post-collegiate work experience, preferably in industries like B2C, Product companies, in execution roles focused on Data Decision Sciences, Data Engineering, Stakeholder management and building scalable processes.
• Should have hands on analytics experience where the candidate has worked on the algorithms / methodology from scratch and not merely executed existing codes and processes.
• Ability to coach, mentor juniors on the team to drive on the job learning expertise building

Perks Benefits:

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying

At ZS, were building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you dont meet 100% of the requirements listed above.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

To Complete Your Application:

Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.