Team Lead - Collections (Renewals/Persistency)

The purpose of this role is to lead and drive renewals to achieve Persistency Targets and Overall Collection targets. This job requires a self-motivated individual with strong traction & renewal chasing skills.The candidate needs to work closely with all stakeholders and develop a strong rapport especially with sales team. The role holder is expected not only to drive the customer renewals but also needs to bring awareness of persistency.

• Strong communication and interpersonal skills to ensure timely resolution of customer queries (Internal and external) and built healthy work relations.

• Rigorous follow-up and strong monitoring of renewals on all stages e.g. Premium Paying (Due)/ Overdue/ Lapse/ Deep lapse.

• Manage renewals & persistency by liaison and partnering with stakeholders across all levels.

• To ensure high monthly collection based on the targets assigned on monthly and quarterly basis along with providing superior customer services.

• Regular customer visits to make them understand the policy features and renewal collection. Special focus & drive on non-contactable & negative customer base.

• Drive SI/ECS registration & Non SI Base.

• Create and Publish daily/ weekly/ monthly MIS on renewal collection progress. These reports to be published on business requirement and management decision.

• Strong liaison to be maintained with local sales team to ensure timely closure of pending renewal cases and trace non-contactable customers.

Prerequisites:

• 5-8 Years of work experience in renewals collections/ persistency in Life Insurance.
• Well Versed knowledge of Excel for data tracking & creation of MIS as per requirements.
• Should have knowledge and understanding of basic regulatory requirements and how to meet these on day to day basis.
• Experience of managing customer service/ renewals in any Life Insurance company.
• Good Interpersonal, communication and articulation skills.
• Analytics & an Eye for detail.
• Graduate / MBA from a premier institute.