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Collections & Retention Manager
3-8 years
₹ 6 - 9L/yr
Bangalore / Bengaluru
1 vacancy
Collections & Retention Manager
Vodafone Idea
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role - Collection & Retention Manager
Preference - Female Candidate
Location - Bangalore
Job Description :
- Drive assigned Retention & collection agencies for delivery of KPIs.
- Ensure SLA delivery with complete adherence to Code of Conduct.
- The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
- Have a strong governance process for Retained cases, Field visit, receipt book audits, I cards register, Cash register, COC and HSW.
- Do regular field visit with/without field agent for audit/recovery purpose
- Engage in development and implementation of various training/coaching programs of team members
- Strong Negotiation skills and communication skills
- Exposure to customer retention & collection role.
- Analytical Skills.
Please share resume on below ID -
Sonam.sharma@vodafoneidea.com
Employment Type: Full Time, Permanent
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Rating based on 6 Retention Manager
reviews
Anonymous · Operations
in Mumbai
This company offers good package
It can be frustrating when a workplace values age over skill, and where politics overshadow talent and growth opportunities. In such environments, younger employees often face barriers, with career progress limited by age rather than capability. A toxic culture like this, coupled with poor work-life balance, can take a toll on overal..Read More
Read 6 reviewsRetention Manager salary at Vodafone Idea
What Vodafone Idea employees are saying about work life
Vodafone Idea Benefits
Agility Work life balance Freedom to grow Benefits People first 
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