Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Zeta

Compare

3.3

based on 252 Reviews

Video summary

111 Zeta Jobs

Associate - Banking Operations

Zeta Inc.

3.3

based on 252 Reviews

1-3 years

Mumbai

1 vacancy

Associate - Banking Operations

Zeta

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Excel Auditing Banking Operations NBFC Business Operations Reconciliation

+ 4 more

Job Description

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in RD - across locations in the US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin , Twitter

About the Role

Zeta is looking to hire an Associate for the Business Operations - Credit Card unit in our offices in Bangalore. We are looking for candidates who have relevant experience in credit card operations management. The candidates should possess experience in credit cards dispute resolution, settlement and reconciliation.

Responsibilities

Conduct daily, weekly, and monthly reconciliation of prepaid wallet transactions including credits, debits, and cashback.
Review transaction reports and statements to identify discrepancies between internal systems and external bank/partner statements.
Investigate and resolve reconciliation discrepancies by coordinating with relevant teams (Operations, IT, and partners).
Ensure that all reconciliations are completed in a timely manner and meet compliance and audit requirements.
Monitor prepaid wallet balances and ensure accuracy in records and reports.
Collaborate with technical teams to improve reconciliation processes and system performance.
Manage and reconcile chargebacks, refunds, and failed transactions.
Prepare reports on reconciliation status and escalate unresolved issues as needed.
Ensure proper documentation of reconciliation processes and transaction history.
Assist in the development and improvement of reconciliation procedures and controls to enhance efficiency and accuracy.

Skills

Good communication and interpersonal skills
Keep customer needs at the forefront of priorities and take relevant action
MS excel / Google sheet knowledge would be preferred.
Must have domain knowledge on banking / Payments

Education Qualifications

Graduate with 1 to 3 yrs of experience in Operations / Servicing
Relevant experience in Fintech/Banking domain, more specifically in credit card operations

Expectations

Candidate should have strong knowledge in Excel (Advance Excel will be preferable)
Experience working in the Bank, NBFC, Fintech or Digital Payments Industry.
Knowledge of Banking Operations, Payment Systems, Fast / Digital Payments, or Wallet.
Proven experience in reconciliation, preferably in digital payments / wallet, fintech, or banking environment.
Strong analytical skills with an eye for detail and accuracy.
Proficiency in using reconciliation tools and software, including Excel and other financial systems.
Familiarity with prepaid wallet systems, payment gateways and transaction flows.
Ability to work with large data sets and identify trends or anomalies.
Excellent communication and collaboration skills for working across teams.
Strong problem-solving skills with the ability to handle complex reconciliation issues.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success

Employment Type: Full Time, Permanent

Read full job description

Prepare for Banking Operations roles with real interview advice