Associate Banking Operations

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future

It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015

Our flagship processing platform Zeta Tachyon is the industrys first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack

20M+ cards have been issued on our platform globally

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios

Zeta has over 1700+ employees with over 70% roles in R&D across locations in the US , EMEA , and Asia

We raised $280 million at a $1

5 billion valuation from Softbank, Mastercard, and other investors in 2021

Learn more @ www

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About The Role

Zeta is looking to hire an Associate for the Business Operations Credit Card unit in our offices in Bangalore/Chennai

We are looking for candidates who have relevant experience in credit card operations management

The candidates should possess experience in credit cards dispute resolution, settlement and reconciliation

Responsibilities

Zeta is in agreement with HDFC bank to launch a credit card on Zeta Platform

Zeta team would manage the credit card operations on behalf of HDFC Bank

We are looking for candidates who have relevant experience and are ready to work in a challenging and ever-evolving environment

Operations Management

Handing dispute and fraud cases on regular basis

Settlement and reconciliation on credit card transactions

Skills

Good communication and interpersonal skills

Keep customer needs at the forefront of priorities and take relevant action

MS excel / Google sheet knowledge would be preferred

Education & Qualifications

Graduate with 1 to 3 yrs of experience in Operations / Servicing

Relevant experience in Fintech/Banking domain, more specifically in credit card operations

Equal Opportunity

Zeta is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive environment for all employees

We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success