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Manager/Asst. Manager- Card Operations

3-7 years

₹ 7.55 - 9.05L/yr (AmbitionBox estimate)

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Mumbai

1 vacancy

Manager/Asst. Manager- Card Operations

BOBCARD Ltd.

posted 2d ago

Job Role Insights

Job Description

Role & Responsibilities:


This Role requires managing Team related to Re-KYC, Demographic Amendments, Chargeback

and BO Complaints related to these areas for BOBCARD and co-brand partners.

Key highlights of the role are listed below (purely indicative and not limiting):

A) Re-KYC & Demographic amendment -

1) Manage Re-KYC activities such as Campaign Management, overdue cases management

2) Oversee Demographic amendments activities and manage escalations for Address change,

email & mobile number change, Name change etc.

D) Dispute and Chargeback -

  • Oversee Demographic amendments activities and manage escalations for Address change, email & mobile number change, Name change etc.
  • Oversee Disputes & chargeback function on issuing side. Monitor correct reporting of 1st and 2nd level Chargeback and Pre-arbitration cases for all Schemes VISA, MASTER and RUPAY
  • Monitor Acquiring side Chargeback cases, manage merchant management, Ensuring Reconciliation of Merchant Payment Processing Vouchers are processed within set timelines
  • Monitor, manage and maintain efficient UPI transactions reversals, rejections postings

E) Automation -

  • To co-ordinate departments of Card Operations and IT Team for Project Management
  • To ensure proper bridge is maintained between Business and IT Team for completion of Projects

F) Adhoc activities -

  • Manage training for new joinees as well as refreshers for existing employeesHandling outsourced team / job allocation and ensuring the completion of allocated job
  • To process & keep control on daily BAU with no gaps in activities and in case of any issue observed to be highlighted to Management
  • Meetings with external stakeholders such as NPCI, RBI, FIU INDIA, Co-brand partners,
    Vendors
  • Handling Audit and compliance and fulfilling the requirements. Completing Compliance Task on timely manner
  • Preparing Board Notes for each function for Board Meeting
  • Updating process, SOP, raising BRD as per requirement, meetings with Vendors for
    implementation of new projects / products, conducting UAT.

Applicants should possess the following attributes:


  • Collaborative and a team player & should be fast learner
  • Should possess good analytical capability
  • Should be well versed with KYC, Disputes & Chargeback management
  • Clear understanding of regulatory reporting requirements
  • Strong analytical and decision-making skills
  • Communication and Team building skills

Employment Type: Full Time, Permanent

Read full job description

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What people at BOBCARD Ltd. are saying

4.3
 Rating based on 19 Assistant Manager reviews

Likes

Good learning and work life balance

  • Salary - Excellent
  • +6 more
Dislikes

nothing to dislike

Read 19 Assistant Manager reviews

Assistant Manager salary at BOBCARD Ltd.

reported by 54 employees with 3-12 years exp.
Lock Unlock
₹5 L/yr - ₹12.6 L/yr
6% more than the average Assistant Manager Salary in India
View more details

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