Role & Responsibilities:
This Role requires managing Team related to Re-KYC, Demographic Amendments, Chargeback
and BO Complaints related to these areas for BOBCARD and co-brand partners.
Key highlights of the role are listed below (purely indicative and not limiting):
A) Re-KYC & Demographic amendment -
1) Manage Re-KYC activities such as Campaign Management, overdue cases management
2) Oversee Demographic amendments activities and manage escalations for Address change,
email & mobile number change, Name change etc.
D) Dispute and Chargeback -
- Oversee Demographic amendments activities and manage escalations for Address change, email & mobile number change, Name change etc.
- Oversee Disputes & chargeback function on issuing side. Monitor correct reporting of 1st and 2nd level Chargeback and Pre-arbitration cases for all Schemes VISA, MASTER and RUPAY
- Monitor Acquiring side Chargeback cases, manage merchant management, Ensuring Reconciliation of Merchant Payment Processing Vouchers are processed within set timelines
- Monitor, manage and maintain efficient UPI transactions reversals, rejections postings
E) Automation -
- To co-ordinate departments of Card Operations and IT Team for Project Management
- To ensure proper bridge is maintained between Business and IT Team for completion of Projects
F) Adhoc activities -
- Manage training for new joinees as well as refreshers for existing employeesHandling outsourced team / job allocation and ensuring the completion of allocated job
- To process & keep control on daily BAU with no gaps in activities and in case of any issue observed to be highlighted to Management
- Meetings with external stakeholders such as NPCI, RBI, FIU INDIA, Co-brand partners,
Vendors - Handling Audit and compliance and fulfilling the requirements. Completing Compliance Task on timely manner
- Preparing Board Notes for each function for Board Meeting
- Updating process, SOP, raising BRD as per requirement, meetings with Vendors for
implementation of new projects / products, conducting UAT.
Applicants should possess the following attributes:
- Collaborative and a team player & should be fast learner
- Should possess good analytical capability
- Should be well versed with KYC, Disputes & Chargeback management
- Clear understanding of regulatory reporting requirements
- Strong analytical and decision-making skills
- Communication and Team building skills
Employment Type: Full Time, Permanent
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