Software Developer - SAM/HAM Modules (5-12 yrs)

PRIMARY RESPONSIBILITIES :

- Work with IT teams to implement and develop future automations, including additional ServiceNow modules.

- Experience with Integration Hub and building custom application.

- Architect ServiceNow automation, scripting, and integration with existing systems, such as Active Directory.

- Hands-on experience with REST API integration and other ServiceNow integration methods (SOAP, Data Sources, Import Sets).

- Strong understanding of ServiceNow integration methods and hands-on experience with Flow Designer.

- Experience with ServiceNow Customer onboarding/offboarding, license management, domain management, platform upgradation, scripting (JavaScript, GlideRecord, etc. ), reports and dashboard creation, Email and API integration

- Knowledge of ServiceNow modules such as SSO, CMS, Virtual Chat, Service Portal, Tours, Incident Management, Problem Management, Change Management, Service Catalog, Asset Database and CMDB.

- Implementation of SAM Pro and HAM for our clients

- Had to install, configure, and integrate software products from ServiceNow with a focus on the Software Asset Management based products (discovery, service mapping, configuration management, event management)

- Conduct workshops with clients to articulate the value of the solution.

- Develop custom software solutions as required through scripting and software development.

- Develop and customize ServiceNow applications, focusing on the CSM module.

- Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption

- Good understanding of web-based Application Architectures and Application interfaces

- Good understanding and Implementation on Suites like ITSM, ITBM and ITOM

- Created reports using Key Performance Indicator (KPI'S) reports, Performance analytics and build custom PA dashboards.

- Gathered and conducted requirement analysis, Business analysis, Use-Case analysis, for Change management and

- Configuration management (CMDB) in both ServiceNow and CMDB.

- Configured and customised Service Operations Workspace, Virtual Agent as per the Business Requirements.

- Experience in enable test, test Suites Automated Test Framework (ATF) on Non-Prod instances

- Analyze system performance issues and determine performance enhancements.

- Work with units throughout ETS to ensure smooth delivery of existing services and program modifications

- Support the planning and training of internal clients when new applications are launched, or new processes are put in place

- Provide peer leadership and collaborate with Leads, team members and other development staff

- Conduct project tracking activity and walk throughs of software code to ensure adherence to quality standards and procedures

- Work with development team on implementation of new technologies

- Independently develops software, codes, tests, and debugs

- Recommend modification to existing processes and new procedures to solve complex problems considering the existing system limitations, operating time and desired results

- Collaborate with team members as well as across FCEs/SBUs to identify ways to improve existing processes and technical output

- Proactive identification of gaps (especially across areas) and escalate in a timely and appropriate manner

- Create and update all relevant documentation and specifications for design, development, and testing

- Escalate problems of complex technical circumstances to appropriate channels

- Promote policies that foster quality standards and industry best practice

- Adhere to ethical standards and comply with the laws and regulations applicable to your job function

KNOWLEDGE/SKILLS :

- Demonstrated programming skills and general knowledge of information processing technology

- Extensive experience with software engineering standards, practices, methods, and tools

- Ability to interact effectively with all departments and employee levels

- Must be able to demonstrate a proactive approach to problem resolution, attention to detail and the ability to be part of a team-oriented (cross process/function/group) environment

- Proficiency with Windows and Unix operating systems

- Ingenuity and demonstrated proficiency developing technical strategies

- Ability to work independently on multiple projects simultaneously

- Demonstrated ability to develop technical solutions that adhere to corporate business objectives

- Excellent interpersonal, verbal, and written communication skills

- Must have strong analytical skills

EDUCATION AND EXPERIENCE :

- Bachelor's degree in Computer Science with additional coursework in management, information processing or a related field.

- May also possess a combination of education and relevant work experience from which comparable knowledge and abilities can be drawn.

- Minimum of 5+ years of progressively responsible software development experience.