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24 Yamuna International Airport Jobs
Customer Experience Agent
Yamuna International Airport
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Customer Assistance: Greet and assist passengers during the check-in process, boarding, and baggage handling. Provide accurate information regarding flight schedules, airport services, and amenities.
Problem Resolution: Address passenger inquiries, complaints, and requests efficiently, ensuring prompt resolution to enhance customer satisfaction.
Flight Monitoring: Keep track of real-time flight information and communicate updates to passengers regarding gate changes.
Safety and Compliance: Adhere to airport security protocols and regulations. Ensure compliance with health and safety standards to maintain a secure environment.
Documentation: Maintain accurate records of customer interactions, transactions, and any incidents, following airport guidelines.
Collaboration: Work closely with airline staff, security personnel, and other airport departments to facilitate seamless operations and enhance the passenger experience.
High Grooming Standards: Maintain and upkeep high personal hygiene & grooming standards whilst at workplace.
Cleanliness & Maintenance Reporting: Ensure work areas are being maintained well and any deviations are reported promptly to housekeeping & maintenance teams deputed at the airport.
Digi Yatra: Display understanding of Digi Yatra services at the airport whilst passengers are at the airport. Assist passengers to help enrol and use this facility seamlessly, to ease their travel experience.
Info Desk Assistance: Provide requisite information and aid to passengers by promptly making eye contact and walking to them, who seem to need assistance. Ensure information related to passenger journey like flights, gates, amenities, etc are well known. Further, be equipped with know-how of booking passenger flights & ground transportation to their next destination.
Self-Baggage Drop: Ensure complete awareness to the process of self-baggage dropping facility at the airport. Assist passengers to help print their baggage tags and then further guide them towards automated baggage drop counters.
Job Requirement
Bachelors in Hotel Management / Cabin Crew Experience or Training / Graduation / Post Graduation degree from a recognized university.
Minimum 1 year of experience in a reputed Airline, Hotel or Airport organisation.
Employment Type: Full Time, Permanent
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based on 12 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Yamuna International Airport Benefits
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