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19 Alorica Jobs

Customer Experience Agent

5-8 years

Bangalore / Bengaluru

1 vacancy

Customer Experience Agent

Alorica

posted 1mon ago

Job Description

About Alorica India:

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that s just a very technical way of saying what we really do, which is to make lives better one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It s our privilege to partner with the world s largest and most respected brands embracing every day and every challenge with Passion, Performance, and Possibilities.

The world s largest provider of customer experiences to North American consumers.

14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).

We Serve More than 200 Major Clients Worldwide, Including:
  • 4 of the top 5 wireless providers
  • 4 of the top 8 healthcare companies on the Fortune 500
  • 4 of the top 10 banks on the Fortune 500
  • 5 of the world s largest retailers
  • 4 of the top 10 largest car manufacturers
  • 10 of the top 20 regulated utility companies
  • 3 of the 5 largest technology companies
  • Freshers to 5yrs of experience with Customer Support
  • Experience in an International Voice Process.
  • The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
  • Candidates who have experience into domestic Voice Process can be considered as freshers.
  • Provide customer support and resolve customer queries via call.
  • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Candidate should be flexible to work in 24*7 environments (US Shift).

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience roles with real interview advice

Top Alorica Customer experience Interview Questions

Q1. Which type Scheduler you used in ADF ?
Q2. Handling postpaid customer with high bill
Q3. How do you perform sql query optimization ?
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What people at Alorica are saying

What Alorica employees are saying about work life

based on 596 employees
50%
70%
62%
52%
Flexible timing
Rotational Shift
No travel
Night Shift
View more insights

Alorica Benefits

Submitted by Company
Curious, Creative Culture
Flexible Schedules
Opportunities for Growth
Referral Bonuses
Submitted by Employees
Free Transport
Work From Home
Cafeteria
Health Insurance
Job Training
Soft Skill Training +6 more
View more benefits

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