Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

Alorica

Compare

3.1

based on 598 Reviews

21 Alorica Jobs

Customer Experience Agent

Alorica India Private Limited

3.1

based on 598 Reviews

5-8 years

Bangalore / Bengaluru

1 vacancy

Customer Experience Agent

Alorica

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Outsourcing Healthcare Customer Support Customer Experience Management International Voice Process

+ 3 more

Job Description

About Alorica India:

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that s just a very technical way of saying what we really do, which is to make lives better one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It s our privilege to partner with the world s largest and most respected brands embracing every day and every challenge with Passion, Performance, and Possibilities.

The world s largest provider of customer experiences to North American consumers.

14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).

We Serve More than 200 Major Clients Worldwide, Including:

4 of the top 5 wireless providers
4 of the top 8 healthcare companies on the Fortune 500
4 of the top 10 banks on the Fortune 500
5 of the world s largest retailers
4 of the top 10 largest car manufacturers
10 of the top 20 regulated utility companies
3 of the 5 largest technology companies

Freshers to 5yrs of experience with Customer Support
Experience in an International Voice Process.
The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
Candidates who have experience into domestic Voice Process can be considered as freshers.

Provide customer support and resolve customer queries via call.
Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments (US Shift).

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience roles with real interview advice