Team Manager

Title: Team Manager

Location: Bangalore

Roles and Responsibilities:

• Supervise and coach a team of customer service representatives.
• Monitor performance metrics, analyze data and implement strategies to meet targets.
• Resolve escalated customer inquiries for improved customer satisfaction and collaborate with other departments for process improvement.
• Stay updated on industry trends to enhance customer experience and operational efficiency.

Essential Abilities/Competencies :

• International Voice Experience
• Bachelor's degree or equivalent experience.
• Minimum of 5 years of experience in customer service, with at least 1 year in a team leader or supervisory role.
• Retail industry experience is highly preferable.
• Proven track record in meeting and exceeding customer service targets.
• Excellent leadership and communication skills.
• Proficiency in voice channel operations and call center technologies.