Assistant Manager

TP Hiring for Assistant manager.
Shifts: 24/7 graduates

International Voice Experience

good communication

location: Indore

salary 30% hike up to 6.5 LPA

Role & responsibilities

• Be responsible for the teams overall performance.
• Ensure timely and effective completion of assigned tasks.
• Resolve queries in exceptional situations and escalate them, when required (by following proper channels).
• Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.).
• Coordinate periodic and regular meetings with Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task.
• Provide the team with a vision of the process objectives.
• Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples.
• Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
• Facilitate problem solving and collaboration.
• Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark.
• Keep the Managers/Leaders informed of task accomplishment, issues and status.
• Focus on accelerating teams performance.
• Understanding towards business/organization objectives.
• Willingness to add value to company's Culture, Mission and Vision

Preferred candidate profile Candidates interested for above location comfortable to work in international process and rotational shifts .

Perks and benefits As per company norms

please share the relevant resumes to ramya.ramya1@teleperformancedibs.com

PH NO: 8050980644

Best Regards

Ramya V