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Quality Assurance Lead
Yamuna International Airport
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Quality Assurance Executive at Noida International Airport, you will be facilitating quality assurance projects / assignments, initiated Head Quality or Senior Management for betterment of passenger experiences and operational efficiency.
Responsibilities: -
Quality Management:
Lead, manage, and monitor the implementation of the airport s Quality Assurance programs.
Develop and enforce operational standards, procedures, and practices that align with industry best practices and regulatory requirements (FAA, TSA, ICAO, etc.).
Regularly assess operational processes and ensure that they meet established quality benchmarks.
Audit and Inspections:
Conduct routine and random inspections of airport facilities, equipment, and services to ensure compliance with safety, security, and quality standards.
Oversee the completion of quality audits, document findings, and ensure corrective actions are promptly implemented.
Analyze audit results to identify areas for improvement and coordinate with relevant departments to implement solutions.
Training & Development:
Supervise staff, ensuring they are properly trained in quality standards and auditing techniques.
Collaborate with departments to create and deliver training programs aimed at improving operational performance and compliance.
Provide ongoing coaching and feedback to employees to promote continuous improvement in operational quality.
Data Collection & Reporting:
Gather, track, and analyse key performance indicators (KPIs) related to airport operations, service quality, and compliance.
Prepare and present regular reports on quality performance, trends, and areas of concern to senior management.
Maintain accurate records of audits, inspections, and corrective actions for future reference and compliance purposes.
Continuous Improvement:
Promote a culture of continuous improvement by identifying inefficiencies and proposing solutions to enhance the airport s operational quality.
Lead or participate in cross-functional teams tasked with process optimization and quality improvement initiatives.
Stay up to date on industry trends, regulatory changes, and new technologies that may impact quality assurance practices.
Collaboration & Communication:
Serve as a key liaison between the QA department and other operational departments, ensuring quality standards are effectively communicated and adhered to.
Facilitate regular meetings with operational teams to discuss quality issues, share findings, and provide guidance on best practices.
Address quality-related customer complaints or issues, ensuring timely resolution and customer satisfaction.
Other Duties:
Safety and Compliance: Adhere to airport security protocols and regulations. Ensure compliance with health and safety standards to maintain a secure environment.
Maintain Documentation: Maintain accurate records of customer interactions, transactions, and any incidents, following airport guidelines. Only post pre-approval of creating reports, the task should be delegated further to sub-ordinates, else it would remain as a primary responsibility of the executive.
Check & Correct Grooming: Maintain and upkeep high personal hygiene & grooming standards whilst at workplace. It should also be noted, the grooming of staff is to be checked and corrected regularly as a key responsibility to this role.
Exemplary Workplace Upkeep: Ensure work areas are being maintained well and any deviations are reported promptly to housekeeping & maintenance teams deputed at the airport.
Attend & lead training initiatives: The executives are required to participate in all trainings which are assigned to them. They are also required to be able to train the team members / sub-ordinates on the trainings required for their functionality.
Reporting & Seeking Information: It is a requirement that the executives report all necessary and pre-defined information to Reporting Manager, which should aid in ensuring the department is able to operate without any deviations.
Attendance & Punctuality: Ensure is reporting at work on time for the assigned duties. Any deviations like leaves, late reporting, early relieving, etc. are to be informed and approval to be taken well in advance.
Drive Audits / ASQ / Customer Satisfaction: The executive should participate and demonstrate understanding of the necessary airport protocols / standards to help drive high scores in audits like ASQ, ISO, etc. They are also to deliver highest level of services to help achieve maximum customer satisfaction for passengers who are visiting the airport.
Qualifications: -
Bachelors in Hotel Management / Cabin Crew Experience or Training / Graduation / Post Graduation degree from a recognized university.
Minimum 2 years of experience in a reputed Airline, Hotel or Airport organisation.
Job Requirement
Confident for customer interactions in person
Physically able to sustain long standing hours
Good communication skills
Basic computer knowledge
Excellent interpersonal skills for reporting issues
Team leader
Situation Handling
Training
Employment Type: Full Time, Permanent
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based on 12 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Yamuna International Airport Benefits
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