Manager- Strategic Accounts

Key Responsibilities:

• Account Management & Growth: Manage and expand premium accounts and key project sites across PAN India, ensuring strong client relationships and sustained business growth.
• Sales & Order Lifecycle: Identify and record opportunities within existing accounts, drive conversions, and oversee the complete order lifecycle from initiation to payment collection.
• Account Share Maximization: Strategize with the team to secure at least 80% account share within assigned clients.
• Project & Approval Management: Handle customer projects, navigate approval processes when the brand is not pre-specified, and drive inclusion in client vendor lists.
• Customer Experience & Coordination: Act as the single point of contact for the team, facilitating coordination across internal departments to ensure a seamless customer experience.
• Revenue Growth & Upselling: Coach the team on upselling additional products and services, driving higher revenue per customer per month.
• Strategic Development: Develop and implement strategies to optimize account growth while ensuring cost-effective and high-quality service delivery.
• Issue Resolution: Analyze and resolve product/service concerns by diagnosing root causes, proposing effective solutions, and expediting corrective actions.
• Customer Retention & Portfolio Success: Ensure the team focuses on retention, revenue growth, and deepening client
• Team Leadership & Development: Define hierarchy and career growth plans , conduct gap assessments and implement recognition and rewards programs for Strategic Account Managers (SAMs)
• Operational Excellence: Drive CRM implementation and cross-functional collaboration for efficient workflow.

Qualifications & Skills:

• At least 8-10 years of work experience in managerial Sales Account Management role
• Previous experience with B2B product Industry
• Communication skills + Soft Skills