L2 support engineer

Role: L2 support engineer

Mumbai, Pune, Bengaluru, Gurgaon

Full Time

Hybrid(3 days a week)

Responsibility

• Respond to customers within SLAs with proper plan for resolution
• Identify user errors, application issue (ideally specific part of the application)
• Lead interaction and collaboration with other teams such as Engineering and Support as needed to address escalated issues.
• Gain a technical and functional understanding of the platform architecture
• Expertise in analyzing logs to isolate problems
• Expertise in querying DB and analyzing the data returned as part of troubleshooting the issue
• Collect logs and data to assist in ongoing investigation of underlying defects

Mandatory

• Experience of 5+ years
• Minimum 3+ years of experience as Technical support engineer providing support for complex IT systems in international environment
• Excellent communication skills in English both written and verbal
• Strong knowledge of C#, LINQ, Entity Framework 4.0+,Code First, WCF/Web API and XML.
• Strong background in Entity framework with LINQ
• Good understanding of information architecture and data modelling
• Skills leveraging SOA technologies such as web services, SOAP, JSON, and REST architectures.
• Multi tire Enterprise application server frameworks
• Good Knowledge on OAuth SSO
• Should take ownership and have customer first attitude

Nice to Have:

• Performance tuning
• DDD and CQRS-ES