NOC Monitoring L2 Support Engineer (5-7 yrs)

Job Title : NOC Monitoring L2 Support Engineer

Location : Chennai/ Hyderabad

Rotational (24/7) - Work from Office

Job Summary :

We are seeking a skilled NOC Monitoring L2 Support Engineer to join our team. This role involves providing advanced network and system monitoring, handling escalated issues, and ensuring network stability across our infrastructure

. The ideal candidate will possess strong technical knowledge in troubleshooting complex network incidents and collaborate with cross-functional teams to address recurring issues. This role requires the ability to respond promptly to incidents, perform root cause analysis, and implement solutions to improve overall system reliability.

Key Responsibilities :

Incident Management and Troubleshooting :

- Manage and resolve escalated incidents from the L1 team, including in-depth troubleshooting of network, server, and application-related issues.

- Perform root cause analysis for recurring incidents, identifying long-term solutions to prevent downtime and enhance network performance.

- Work with cross-functional teams and external vendors to resolve complex issues impacting the network and IT infrastructure.

Change Management and Network Stability :

- Implement changes and upgrades to the network infrastructure in accordance with established change management procedures.

- Maintain and develop best practices for network monitoring, including setting appropriate alert thresholds and defining incident response protocols.

Team Support and Guidance :

- Provide guidance and support to L1 support team members, including offering technical coaching and suggesting improvements to processes and troubleshooting techniques.

- Act as an escalation point for the L1 team and assist in resolving critical issues in a timely manner.

Reporting and Documentation :

- Generate detailed reports on system health, incident resolution, and performance metrics, providing insights to management for continuous improvement.

- Document network issues, resolution steps, and best practices to build a comprehensive knowledge base for future reference.

Skills & Qualifications :

Technical Expertise :

- Strong knowledge of network protocols including TCP/IP, BGP, OSPF, and firewall configurations.

- Proficiency with network monitoring and management tools such as Splunk, SolarWinds, and Zabbix.

- Experience with ITIL processes, incident management, and working with ticketing systems.

Problem-Solving and Analytical Skills :

- Strong analytical and problem-solving skills with a proven ability to work effectively under pressure to resolve complex technical issues.

- Ability to diagnose and troubleshoot network, server, and application issues, ensuring minimal impact on the network's stability.

Communication Skills :

- Advanced proficiency in English, with strong written and verbal communication skills for collaborating with global teams and preparing incident reports.

Certifications and Experience :

- Relevant certifications such as CCNA, CompTIA Network+, or other network-related certifications are preferred.

- Experience with networking tools and network monitoring systems.

Additional Requirements :

- Flexibility to work in rotating shifts and manage on-call responsibilities as part of a 24/7 network support team.

Preferred Qualifications :

- Hands-on experience with advanced network troubleshooting and performance optimization.

- Experience working in a NOC environment, particularly in an enterprise-scale network infrastructure.